Tiffany & Co. Client Advisor, Contact Centre

Montreal • Canada

Sunday, January 19, 2025

Tiffany & Co., a renowned name in luxury, is a part of the LVMH Group, the world's leading luxury goods conglomerate. Known for its exquisite jewelry and exceptional craftsmanship, Tiffany & Co. is committed to sustainability and innovation while honoring its rich heritage. As an employer, Tiffany & Co. offers a dynamic environment where employees are encouraged to uphold the highest standards and contribute to a legacy of excellence.

1. Deliver luxury client experiences across multiple contact channels, including phone, email, and live chat.
2. Serve as a brand ambassador, embodying Tiffany's values in every client interaction.
3. Achieve and exceed client service and commercial sales targets.
4. Resolve client issues with empathy and escalate when necessary for prompt resolution.
5. Provide proactive and relevant product recommendations.
6. Share brand awareness, storytelling, and product knowledge to drive client satisfaction.
7. Build long-term client relationships by collecting and utilizing relevant client information.
8. Ensure compliance with company policies and processes.
9. Communicate with passion and authenticity using elevated verbal and written language.

1. Fluently bilingual in English and French.
2. Authorization to work in Canada.

1. Experience in luxury client service in sectors such as retail, travel, or hospitality.
2. Excellent verbal and written communication skills.
3. High energy and passion for the brand.
4. Strong computer skills across multiple software platforms.
5. Ability to multitask across phone, email, and live chat.
6. Flexibility to work varied schedules, including nights, weekends, and holidays.
7. Proficiency with Salesforce is a strong asset.

Minimum of 3 years in luxury client service.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plans, and employee discounts.

Tiffany & Co. fosters a culture of innovation, service excellence, and sustainability. Employees are part of a collaborative team that values heritage while embracing change. The workplace environment is dynamic and supportive, encouraging personal and professional growth.