Tiffany & Co. Client Advisor, Contact Centre

Vancouver Canada

Sunday, January 19, 2025

Tiffany & Co. is a renowned luxury brand known for its extraordinary jewels, exceptional craftsmanship, and commitment to corporate sustainability. The company cherishes its rich heritage while embracing change and innovation to deliver the Tiffany Experience to every client.

1. Embody the Tiffany brand in every client interaction, delivering a luxury client experience across multiple contact channels.
2. Achieve and exceed client service goals and commercial sales targets.
3. Deliver high-energy client experiences aligned with Tiffany's core brand values across phone, email, and live chat.
4. Resolve client issues effectively and with empathy.
5. Escalate issues to ensure prompt resolution.
6. Initiate proactive and relevant product recommendations.
7. Share brand awareness, storytelling, and product knowledge.
8. Build long-term client relationships by collecting relevant information.
9. Ensure compliance with all policies and processes.
10. Communicate with passion and authenticity using elevated language.

1. Fluently bilingual in English/French
2. Authorization to work in Canada

1. Experience in luxury client service (retail, travel, hospitality)
2. Client-centric mindset
3. Excellent verbal and written communication skills
4. High energy and passion
5. Strong computer skills on multiple software platforms
6. Ability to multitask across phone, email, and live chat
7. Flexibility to work varied schedules, including nights, weekends, and holidays
8. Proficiency with Salesforce is a strong asset

Minimum 3 years of experience in luxury client service.

The role is based in Vancouver, Canada, and involves working in a dynamic environment that values innovation, service excellence, and a commitment to sustainability.