Tiffany & Co. Café Manager

Tokyo • Japan

Thursday, May 1, 2025

Tiffany & Co., a renowned name in the luxury jewelry sector, is a part of the illustrious LVMH Group. As an employer, Tiffany & Co. is committed to excellence and innovation, offering a unique environment where creativity and craftsmanship are celebrated. The company is dedicated to providing exceptional experiences to its clientele, both in its boutiques and through its dining establishments, such as the Blue Box Café.

1. Manage and oversee two primary vendor operators to ensure seamless collaboration and delivery of the desired dining experience.
2. Coordinate closely with the Ginza Client Experience and Client Relations teams to drive new client acquisition and enhance customer satisfaction.
3. Oversee kitchen and operations management, optimizing processes to eliminate inefficiencies.
4. Handle VIP services, including collaboration with boutiques and VIP salons.
5. Manage inbound client interactions, ensuring proficiency in English communication.
6. Supervise and guide staff quality in both the dining area and kitchen.
7. Address secondary complaints effectively.
8. Coordinate reservations in collaboration with the operating company, and manage boutique VIP interactions as needed.
9. Assist with dining service as necessary.
10. Collaborate with Client Relations to plan and execute special and private events.
11. Manage sales forecasting, reporting, and analysis on a daily, weekly, and monthly basis.
12. Report directly to the General Manager.

1. Experience in luxury dining management.
2. Vendor management and hospitality experience.
3. Proficiency in business-level English with practical experience.

1. Understanding of and ability to cater to luxury dining clientele.
2. Exceptional hospitality skills.
3. Ability to develop and delegate tasks to lead a team to success.
4. Excellent organizational skills.
5. Strong interpersonal and relationship-building skills.
6. Effective verbal communication skills.

Minimum of 3 years in luxury dining management.

The role offers the opportunity to work within a prestigious brand known for its commitment to excellence and innovation in the luxury sector.

Tiffany & Co. fosters a culture of elegance, creativity, and dedication to superior customer experiences. Employees are encouraged to innovate and collaborate, ensuring that the brand's legacy of luxury and quality is upheld in every interaction.