Tiffany & Co. Aftercare Advisor

London • UK

Thursday, May 15, 2025

Tiffany & Co., a renowned name in luxury jewelry, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its exceptional craftsmanship and timeless designs, Tiffany & Co. is committed to delivering unparalleled experiences to its clientele. As an employer, Tiffany & Co. fosters an environment where innovation and tradition coexist, encouraging employees to contribute to its storied legacy.

1. Deliver unparalleled service and results that uphold the standards of excellence and establish lasting relationships with clients.
2. Support Operations and Sales teams in all operational and technical aspects of care service, including client repair flow and execution of reports.
3. Ensure client inquiries are responded to appropriately and in a timely manner.
4. Conduct rigorous quality control before and after services to ensure all repairs meet Tiffany’s standards.
5. Act as an expert advisor to Sales teams and clients, providing seamless resolutions regarding Tiffany services and repairs.
6. Support Operations and Sales teams in maintaining pristine store presentation and effective operational organization.
7. Ensure compliance with Tiffany and LVMH procedures, upholding operational excellence standards.
8. Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
9. Leverage knowledge and passion for the Tiffany & Co. brand to support Sales teams in curating memorable experiences.
10. Promote sustainable practices in repair and maintenance processes.
11. Foster collaboration with the local LVMH repair center team to remain aware of new processes and trends.
12. Exhibit resilience through challenging assignments and celebrate innovation when adopting new ways of working.
13. Propose effective improvements to Store Leadership and support new operational tools and systems rollout.

1. Must currently be based in and authorized to work in the United Kingdom.
2. Previous retail or luxury retail experience or relevant customer-related experience (e.g., hospitality, administration).
3. Willingness to work non-traditional business hours, including nights, weekends, and bank holidays.
4. Superior communication skills, both verbal and written, and the ability to prioritize while handling multiple tasks.
5. Exceptional client service skills.
6. Organized and detail-oriented.
7. Ability to work in a fast-paced, changing environment.

1. Superior communication skills
2. Exceptional client service skills
3. Organizational skills
4. Attention to detail
5. Adaptability in a fast-paced environment

Minimum of 3 years in retail, luxury retail, or relevant customer-related roles.

Tiffany & Co. offers a dynamic work environment with opportunities for professional growth and development within the luxury sector.

Tiffany & Co. cultivates a culture of joy and excellence, where employees are encouraged to innovate and uphold the brand's legacy. The workplace is inclusive, collaborative, and dedicated to fostering talent and creativity.