TAG Heuer

Retail Operations and Performance Director

TAG Heuer is a renowned luxury brand specializing in watches and jewelry, known for its innovative designs and high-quality craftsmanship. The company operates globally, with a strong presence in the luxury retail sector.

1. Define and implement the retail strategy to optimize performance and achieve sales targets.
2. Ensure retail operations align with the company’s long-term goals and oversee day-to-day store operations.
3. Develop and implement key performance indicators (KPIs) to track retail operations effectiveness.
4. Analyze performance data, identify areas for improvement, and implement corrective actions.
5. Enhance operational efficiency, profitability, and customer experience through initiatives.
6. Manage budgets and resources for retail operations, control inventory levels, and identify cost-saving opportunities.
7. Collaborate with Marketing, Merchandising, and Sales departments to align strategies and operations.
8. Lead and motivate the retail operations team, ensuring staff training meets performance standards.
9. Identify development and growth opportunities for retail activities.
10. Ensure compliance with company standards and procedures.
11. Conduct competitive analysis and identify market best practices.
12. Manage relationships with suppliers and partners.
13. Contribute to the definition and implementation of the omnichannel strategy.
14. Report regularly to the CCO on performance and progress.

1. Bachelor's or master’s degree in Business, Management, or a related field.
2. Minimum of 10 years of experience in the luxury retail sector, with management experience.

1. Extensive experience in retail management with expertise in operations and performance management.
2. Strong analytical skills and ability to interpret complex data.
3. Excellent communication and interpersonal skills.
4. Inspiring leadership and ability to motivate teams.
5. Proficiency in management and reporting tools.
6. Ability to work independently and take initiative.
7. Fluent in English.

Minimum 10 years of experience in the luxury retail sector, with management experience.

Bachelor's or master’s degree in Business, Management, or a related field.

The role is based in Eysins, Switzerland, with a hybrid working mode. TAG Heuer fosters a dynamic and innovative work environment, encouraging collaboration and excellence.