TAG Heuer Client Services Advisor

TAG Heuer, a distinguished brand within the Watches & Jewellery division, is renowned for its precision and innovation in timepieces. As part of a larger conglomerate, TAG Heuer benefits from the robust support and resources of its parent company, positioning it as a leader in the luxury watch industry. The brand is committed to excellence, offering a dynamic and rewarding environment for its employees.

1. Provide white-glove service through various communication channels, ensuring prompt and personalized responses.
2. Address a wide range of customer inquiries related to products, services, and account management, consistently exceeding expectations.
3. Monitor and follow up on customer interactions to ensure complete resolution and ongoing satisfaction.
4. Cultivate and nurture long-term relationships with key clients, anticipating their needs and offering bespoke solutions.
5. Leverage customer preferences and feedback to personalize interactions and curate exclusive experiences.
6. Analyze customer feedback to identify areas for improvement in service processes and customer experience.
7. Collaborate with Sales, Operations, and other departments to ensure a seamless customer experience.
8. Participate in team meetings, sharing best practices and contributing to a positive team environment.
9. Meet or exceed key performance indicators related to customer satisfaction and sales performance.

1. Proven experience in a customer service role with a track record of exceeding customer expectations.

1. Exceptional interpersonal and communication skills, both written and verbal.
2. Superior organizational skills with the ability to manage multiple priorities in a fast-paced environment.
3. Demonstrated sales acumen and a proactive approach to identifying sales opportunities.
4. Strong analytical and problem-solving skills.
5. Proficiency in CRM systems and customer service platforms.

Beginner level experience in customer service roles, preferably within the luxury sector.

Employees enjoy a supportive team environment with opportunities for professional growth and development within the luxury fashion industry.

TAG Heuer fosters a culture of excellence and innovation, encouraging employees to embrace continuous learning and collaboration. The brand values proactive problem-solving and a commitment to delivering exceptional customer experiences.