TAG Heuer Deputy Boutique Manager

Birmingham • UK

Friday, April 18, 2025

TAG Heuer, a distinguished name in the luxury watch industry, operates under the prestigious LVMH Group, renowned for its portfolio of high-end brands. As an employer, TAG Heuer offers a dynamic and performance-driven environment, fostering growth and innovation. The brand is committed to excellence and provides its employees with opportunities to thrive in the luxury retail sector.

1. Increase boutique sales and contribute individually to turnover while guiding the team to achieve global objectives.
2. Analyze retail KPIs, identify business opportunities, implement comprehensive action plans, and ensure follow-up and feedback sharing.
3. Stay informed about the watch industry and local market competition to anticipate business opportunities.
4. Take full responsibility for the boutique's performance in the absence of the Boutique Manager.
5. Ensure team motivation and cohesion to achieve boutique goals.
6. Act as a point of contact between the team and market management, facilitating communication.
7. Provide strong shop floor presence to support, coach, and develop team members.
8. Promote a positive and inclusive work environment aligned with group values.
9. Contribute to the successful onboarding of new employees.
10. Ensure outstanding service is offered to all visitors, training teams in client experience excellence.
11. Embody TAG Heuer's brand DNA as a passionate Brand Ambassador, especially at events.
12. Define grooming, attitudes, and visual merchandising in line with luxury standards.
13. Lead the team in developing long-term client relationships and set clienteling action plans.
14. Ensure qualitative client data collection and leverage it for personalized client engagement.
15. Plan and participate in events aligned with brand strategy.
16. Oversee boutique operational processes, ensuring compliance with internal guidelines.
17. Supervise store expenses and maintenance, showing proactivity in process improvement.

1. Management experience in a luxury retail environment.
2. Mastery of selling skills and sales KPIs.
3. Knowledge of TAG Heuer's brand DNA, history, and collections.

1. Creative business driver with a results-oriented approach.
2. Client-centric mindset focused on recruiting and growing the client base.
3. Excellent interpersonal and communication skills.
4. Effective team leadership and coaching abilities.
5. Agility in managing multiple tasks in a fast-paced environment.
6. Flexibility and fast learning capabilities.
7. Autonomy with a strong sense of ownership.
8. Pragmatism and resilience.

A minimum of 3 years of experience in a similar role within the luxury retail sector is required.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the luxury retail sector.

TAG Heuer fosters a culture of excellence, innovation, and inclusivity. The work environment is dynamic and supportive, encouraging employees to embody the brand's values and contribute to its legacy of luxury and precision.