TAG Heuer Customer Service Administration Assistant

Madrid • Spain

Friday, March 21, 2025

TAG Heuer, a distinguished brand within the Watches & Jewellery division, is renowned for its avant-garde design and precision craftsmanship. As part of the larger conglomerate, LVMH, TAG Heuer benefits from the group's extensive resources and global reach, offering employees a dynamic and innovative work environment.

1. Respond to customer inquiries via email and phone.
2. Manage daily repair entries.
3. Create and send repair estimates to customers.
4. Handle management of estimate refusals and acceptances.
5. Invoice all repaired watches daily.
6. Occasionally pack watches in pouches for shipment and prepare parcels and shipping labels for dispatch.

1. FPI - FPII or Administrative Assistant Course.
2. Basic proficiency in Spanish and English; French is advantageous.

1. Proficiency in Microsoft Office Suite, particularly Excel and Word at a basic level.
2. Attention to detail and accuracy in task completion.
3. Adaptability to varying environments and tasks.
4. Client-oriented with the ability to understand and influence client needs.
5. Initiative and innovative problem-solving skills.
6. Strong planning and organizational abilities.
7. Decisiveness and ability to prioritize tasks.
8. Adherence to company rules and policies.

Minimum of 3 years in a similar role.

FPI - FPII or Administrative Assistant Course.

Employees enjoy a collaborative work environment with opportunities for professional growth within the company.

TAG Heuer fosters a culture of precision, innovation, and excellence. Employees are encouraged to bring their unique perspectives and ideas, contributing to the brand's legacy of craftsmanship and innovation. The workplace is dynamic and supportive, with a focus on professional development and adherence to high standards.