TAG Heuer Clienteling Manager

Eysins • Switzerland

Wednesday, January 29, 2025

TAG Heuer, a distinguished name in the realm of Swiss avant-garde watchmaking since 1860, is renowned for its innovative spirit and commitment to excellence. As part of the esteemed LVMH Group, TAG Heuer embodies a culture of disruption and forward-thinking, crafting timepieces that are a testament to bold design and engineering prowess. The brand offers a dynamic work environment where creativity and innovation are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and precision.

1. Plan and execute collection campaigns to enhance client engagement and drive sales.
2. Develop and implement CRM programs tailored to market needs.
3. Coordinate market clienteling activities for product launches and activations.
4. Ensure accurate client data capture to refine targeting strategies.
5. Collaborate with the Clients Events Manager to align activation plans with business opportunities.
6. Analyze business opportunities within different networks in collaboration with the CRM team.
7. Develop one-to-one communication support with the CRM & Digital Team.
8. Monitor 360 client performance, including events and boutique appointments.
9. Coach and promote a client-centric mindset within the team.
10. Develop training materials and host retail training sessions.
11. Champion best practices across markets and channels.
12. Facilitate onboarding and training for newcomers in collaboration with the Retail and Care Training Team.
13. Lead the development and adoption of clienteling applications.
14. Collaborate with HQ CRM & IT Teams for system updates and troubleshooting.

1. University degree or equivalent.
2. Minimum 5 years of experience in premium or luxury retail, preferably in marketing or CRM.
3. Experience in market or boutique roles is advantageous.

1. Proficiency in performance systems, Power-BI, Salesforce, and GCP is a plus.
2. Excellent analytical skills with attention to detail and accuracy.
3. Ability to transform data into actionable insights.
4. Strong communication and presentation skills.
5. Proactive with a drive for improvement.
6. Team player with empathy and cultural understanding.
7. Proficiency in Office 365 tools: Excel, Word, PowerPoint, Outlook.
8. Fluency in English; French is a plus.

Minimum of 5 years in a premium or luxury retail business, with a focus on marketing or CRM roles.

University degree or equivalent.

The position offers a hybrid working mode, combining the flexibility of remote work with the collaborative environment of the office.

TAG Heuer fosters a culture of innovation and collaboration, encouraging employees to think outside the box and embrace challenges. The workplace is characterized by a spirit of teamwork and a commitment to delivering extraordinary client experiences. Employees are empowered to contribute to the brand's legacy of excellence and are supported in their professional growth and development.