TAG Heuer Client Advisor

TAG Heuer, a distinguished brand within the Watches & Jewellery sector, is renowned for its avant-garde approach to watchmaking. As part of a larger conglomerate, TAG Heuer benefits from the extensive resources and global reach of its parent company, ensuring a dynamic and innovative work environment. The brand is committed to excellence and precision, making it a prestigious employer in the luxury fashion industry.

1. Drive boutique sales by achieving individual sales targets and key performance indicators (KPIs) while delivering exceptional in-store experiences.
2. Support colleagues and team members to foster a collaborative environment.
3. Utilize omnichannel sales strategies to enhance client experiences across various touchpoints.
4. Propose innovative ideas to boost sales, including merchandising and event planning.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
6. Achieve clienteling objectives through effective outreach and appointment setting.
7. Ensure high-quality client data collection and leverage this data to personalize client interactions.
8. Communicate the brand story and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory management, cash handling, and store opening and closing procedures.
10. Properly utilize tools such as CEGID and Salesforce and perform visual merchandising tasks.
11. Coordinate aftersales operations until the return of the watch.
12. Adhere to guidelines related to grooming, attitudes, and visual merchandising.
13. Maintain a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.

1. Strong selling skills, including client discovery, product presentation, and sales closing.
2. Understanding of sales KPIs and clienteling KPIs.
3. Knowledge of digital tools and retail procedures.
4. Client-centric mindset with excellent interpersonal and communication skills.
5. Energetic, self-motivated, and results-oriented.
6. Adaptable and flexible, with a team spirit and high integrity.
7. Digitally savvy, fast learner, and rigorous.

Beginner level experience in luxury retail, with a focus on client engagement and sales.

The company offers a comprehensive benefits package, including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer fosters a culture of diversity and inclusion, providing equal employment opportunities to all employees and applicants. The company values integrity, transparency, and a collaborative spirit, ensuring a supportive and dynamic workplace.