TAG Heuer Client Advisor

Sydney • Australia

Tuesday, July 15, 2025

TAG Heuer, a distinguished member of the LVMH Group, is renowned for its avant-garde approach to watchmaking since 1860. The brand epitomizes innovation and a forward-thinking ethos, crafting timepieces that resonate with bold and self-assured individuals. As part of the LVMH Watches & Jewellery division, TAG Heuer offers a dynamic and challenging environment for those who thrive on creativity and teamwork.

1. Drive sales performance by achieving individual and boutique sales targets through effective selling techniques and collaboration.
2. Enhance the client experience by maintaining an omnichannel approach, ensuring seamless interaction across all customer touchpoints.
3. Develop and propose innovative ideas to boost sales, including merchandising strategies and event planning.
4. Act as a passionate Brand Ambassador, embodying TAG Heuer's DNA and representing the brand at events both in and outside the boutique.
5. Achieve clienteling objectives by leveraging available tools to build long-lasting relationships with clients.
6. Ensure accurate client data collection and utilize this information to engage clients in a personalized manner.
7. Communicate the brand story and technical details of products to foster trust and long-term relationships with clients.
8. Contribute to operational excellence by adhering to retail and administrative processes, including inventory management and store operations.
9. Utilize tools such as CEGID and Salesforce effectively, and ensure visual merchandising standards are met.
10. Coordinate aftersales operations to ensure customer satisfaction and product return processes are efficiently managed.
11. Maintain compliance with internal control policies and contribute to a positive and inclusive work environment.

1. Minimum of 3 years of experience in a similar role within the luxury goods industry.
2. Proven track record in sales and client service.
3. Strong understanding of the luxury watch and jewellery market.

1. Sales and service orientation
2. Adaptability and flexibility
3. Excellent verbal and written communication
4. Strong knowledge of luxury goods and customer expectations
5. Passion for retail and timepieces
6. High integrity and honesty
7. Team player mentality
8. Proficient computer literacy

Minimum of 3 years of experience in a luxury retail environment, with a focus on sales and client engagement.

The position offers a dynamic work environment with opportunities for professional growth and development within the LVMH Group. Employees are part of a diverse and inclusive culture that values creativity and innovation.

TAG Heuer fosters a culture that celebrates creativity, innovation, and diversity. As part of the LVMH Group, the company is committed to providing an inclusive workplace where differences are respected and celebrated. Employees are encouraged to bring their unique style and charisma to the team, contributing to a vibrant and supportive work environment.