TAG Heuer Client Advisor

Short Hills • USA

Sunday, February 2, 2025

TAG Heuer, a distinguished name in the luxury watch industry, is part of the prestigious LVMH Group, renowned for its commitment to excellence and innovation. As an employer, TAG Heuer offers a dynamic environment where passion for craftsmanship and cutting-edge technology converge, providing employees with the opportunity to thrive in a world-class luxury retail setting.

1. Drive boutique sales by achieving personal sales targets and contributing to team objectives through effective selling techniques and collaboration.
2. Deliver exceptional in-store experiences and services, ensuring a memorable client journey.
3. Support colleagues and team members in achieving boutique goals.
4. Embrace omnichannel sales strategies to enhance client experiences across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising, events, and product mix.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer's DNA at events and in daily interactions.
7. Achieve individual clienteling objectives by leveraging available tools for outreach and appointments.
8. Collect and utilize qualitative client data to personalize interactions and grow business opportunities.
9. Communicate the brand story and technical details to build trust and long-lasting client relationships.
10. Contribute to operational excellence by adhering to retail and administrative processes.
11. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
12. Coordinate aftersales operations until the return of the watch.
13. Maintain compliance with internal control policies and contribute to store maintenance.

1. Minimum 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. In-depth knowledge of luxury watches, lifestyle trends, new technologies, and sports.
4. Understanding of sales KPIs and clienteling metrics.
5. Familiarity with digital tools and brand retail procedures.

1. Client-centric mindset with a focus on recruiting and nurturing long-term client relationships.
2. Excellent interpersonal and communication skills.
3. Energetic, self-motivated, and results-oriented.
4. Ability to work effectively in a fast-paced and dynamic environment.
5. Adaptability to change and ability to propose innovative solutions.
6. Strong team spirit, integrity, and transparency.
7. Ability to represent the brand with excellent presentation skills.
8. Digitally savvy and a quick learner.

A minimum of two years' experience in a luxury retail environment is required, with a focus on client engagement and sales performance.

The position offers a comprehensive benefits package, including medical insurance, a bonus or commission structure, paid time off, retail holiday pay, a 401k plan with automatic employee contributions, and employee assistance programs.

TAG Heuer fosters a culture of inclusivity and excellence, where diversity is celebrated and employees are encouraged to innovate and excel. The work environment is dynamic and supportive, promoting collaboration and personal growth within the luxury retail sector.