TAG Heuer Client Advisor

Orlando • USA

Wednesday, April 9, 2025

TAG Heuer, a distinguished name in the luxury watch industry, is part of the prestigious LVMH Group, renowned for its excellence in luxury goods. As an employer, TAG Heuer offers a dynamic and innovative work environment, fostering a culture of performance and collaboration. The brand is committed to delivering exceptional service and creating memorable experiences for its clientele.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration.
2. Enhance boutique sales and meet objectives by focusing on personal KPIs and delivering exceptional in-store experiences.
3. Support colleagues and team members in the boutique environment.
4. Maintain an omnichannel sales approach to ensure optimal client experiences across all touchpoints.
5. Propose innovative ideas to boost sales through merchandising, events, and product mix adjustments.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and within the boutique.
7. Achieve individual clienteling objectives through effective use of outreach tools and appointment setting.
8. Ensure high-quality client data collection and leverage this data to personalize client interactions and drive business growth.
9. Communicate the brand story and technical details to build trust and long-lasting client relationships.
10. Contribute to daily operational processes under boutique management supervision, including inventory, cash handling, and store opening and closing procedures.
11. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
12. Coordinate aftersales operations until product return.
13. Adhere to grooming, attitude, and visual merchandising guidelines.
14. Foster a positive, inclusive, and supportive work environment.
15. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in the luxury retail environment.
2. Fluency in English and Spanish; a third language is advantageous.
3. Strong knowledge of watches, lifestyle trends, new technologies, and sports.

1. Proficient selling skills including client discovery, product presentation, storytelling, upselling, and objection handling.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume.
3. Familiarity with clienteling KPIs and digital tools.
4. Knowledge of TAG Heuer's brand DNA, history, and collections.
5. Competence in using front and back office tools and retail procedures.
6. Client-centric mindset with a focus on client recruitment and relationship building.
7. Excellent interpersonal and communication skills.
8. Energetic, self-motivated, and results-oriented.
9. Ability to work effectively in a fast-paced and dynamic environment.
10. Adaptability to change and ability to propose new ideas and solutions.
11. Team spirit with high integrity and transparency.
12. Strong presentation skills and ability to represent the brand in and outside the store.
13. Digitally savvy, quick learner, and detail-oriented.

Minimum 2 years of experience in luxury retail.

TAG Heuer offers a comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer values diversity and inclusivity, providing equal employment opportunities to all employees and applicants. The company fosters a supportive and dynamic work environment where innovation and collaboration are encouraged. TAG Heuer is committed to ensuring reasonable accommodations for individuals with disabilities throughout the employment process.