TAG Heuer Client Advisor

Troy • USA

Wednesday, December 25, 2024

TAG Heuer, a prestigious name in the luxury watch industry, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its avant-garde design and precision, TAG Heuer offers a dynamic work environment where innovation meets tradition. As an employer, TAG Heuer is committed to fostering talent and providing opportunities for professional growth within the luxury retail sector.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members in the boutique to enhance overall sales performance.
3. Ensure an exceptional client experience through omnichannel sales strategies, considering all client touchpoints.
4. Propose innovative ideas to boost sales, including merchandising, events, and product mix strategies.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
6. Achieve individual clienteling objectives by leveraging available tools for outreach, appointments, and sales.
7. Collect and utilize qualitative client data to personalize client interactions and capitalize on business opportunities.
8. Communicate the brand story and technical details in an inspiring manner to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory, cash management, security, and store opening and closing procedures.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
11. Coordinate aftersales operations until the return of the watch.
12. Apply guidelines related to grooming, attitudes, and visual merchandising rigorously.
13. Foster a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Strong selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, sales volume and value, and average selling price.
3. Client-centric mindset with a focus on recruiting new clients and nurturing long-term relationships.
4. Excellent interpersonal and communication skills.
5. Energetic, self-motivated, and results-oriented.
6. Ability to work effectively in a fast-paced and dynamic environment.
7. Adaptability to changes and flexibility in bringing new ideas and solutions.
8. Team spirit, high integrity, and transparency.
9. Digital savviness and fast learning ability.

Minimum 2 years of experience in a luxury retail environment is required.

Hourly wage ranging from $20 to $24.

TAG Heuer offers a comprehensive benefits package, including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer fosters a culture of innovation, inclusivity, and excellence. The company values diversity and provides equal employment opportunities, ensuring a supportive and dynamic work environment where employees can thrive and grow professionally.