TAG Heuer Client Advisor

Madrid • Spain

Tuesday, May 20, 2025

TAG Heuer, a prestigious name in the luxury watchmaking industry, is renowned for its avant-garde design and precision. As part of the LVMH Group, TAG Heuer offers a dynamic and innovative work environment, fostering creativity and excellence. Employees are encouraged to embody the brand's pioneering spirit and commitment to quality, contributing to its legacy of luxury and performance.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration.
2. Enhance boutique sales and meet objectives by focusing on personal KPIs and delivering exceptional in-store experiences.
3. Support colleagues and team members within the boutique environment.
4. Maintain an omnichannel sales approach to ensure optimal client experiences across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising, events, and product mix strategies.
6. Act as a brand ambassador, embodying TAG Heuer's DNA and representing the brand at events.
7. Achieve individual clienteling objectives by leveraging available tools and resources.
8. Collect and utilize qualitative client data to personalize client interactions and grow the business.
9. Communicate the brand story and technical details to build trust and long-lasting client relationships.
10. Contribute to operational excellence by adhering to retail and administrative processes.
11. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
12. Coordinate aftersales operations and ensure compliance with internal control policies.
13. Maintain store standards and contribute to a positive, inclusive work environment.

1. Minimum of 3 years of professional experience in store or related areas.
2. Full commercial training is preferred.
3. Affinity with fashion and jewelry/watchmaking.

1. Fluent in English and Spanish; a third language is advantageous.
2. Strong selling skills, including client discovery, product presentation, and sales closing.
3. Understanding of sales KPIs and clienteling metrics.
4. Proficiency in digital tools and retail procedures.
5. Client-centric mindset with excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptable, flexible, and able to propose new ideas and solutions.
8. Team spirit with high integrity and transparency.
9. Ability to represent the brand effectively both in and outside the store.

Minimum 3 years of experience in luxury retail or related fields, with a focus on visual merchandising as a sales tool.

Employees enjoy a supportive and inclusive work environment, opportunities for career advancement, and the chance to represent a prestigious luxury brand.

TAG Heuer fosters a culture of innovation and excellence, encouraging employees to embody the brand's pioneering spirit. The work environment is dynamic and inclusive, promoting creativity and collaboration among team members.