TAG Heuer Client Advisor

London • UK

Wednesday, April 30, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth and development, fostering a culture of excellence and innovation. The company is committed to diversity and inclusion, supporting various Employee Resource Groups to empower its workforce.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration with team members.
2. Play a central role on the sales floor, delivering exceptional customer experiences and services.
3. Support colleagues and team members in the boutique environment.
4. Utilize omnichannel sales strategies to enhance the client experience across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising, events, and product mix initiatives.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer’s brand DNA at events and in the boutique.
7. Achieve individual clienteling objectives by leveraging provided tools for outreach, appointments, and sales.
8. Ensure qualitative client data collection and utilize data to personalize client interactions and grow the business.
9. Communicate the brand story and technical details to build trust and long-lasting client relationships.
10. Contribute to daily operational processes, including inventory, cash handling, security, and store opening and closing.
11. Leverage tools such as CEGID and Salesforce for effective operations and visual merchandising.
12. Coordinate aftersales operations, ensuring timely return of watches.
13. Adhere to grooming, attitude, and visual merchandising guidelines to maintain brand standards.
14. Foster a positive, inclusive, and supportive work environment.
15. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in a luxury retail environment.
2. Passion for watches, lifestyle trends, new technologies, and sports.
3. Fluency in English and the local language; a third language is advantageous.

1. Strong selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales metrics.
3. Knowledge of clienteling KPIs and digital tools.
4. Client-centric mindset with a focus on recruiting and nurturing long-term client relationships.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Ability to work effectively in a fast-paced and dynamic environment.
8. Adaptability and flexibility in bringing new ideas and solutions.
9. Team spirit, high integrity, and transparency.
10. Great presentation skills and ability to represent the Maison in and outside the store.
11. Digitally savvy, fast learner, and rigorous.

Minimum of 2 years in a luxury retail environment.

Access to exclusive training and development opportunities, fostering a growth mindset and professional empowerment.

TAG Heuer and LVMH are committed to fostering a diverse and inclusive workplace culture. The company supports a variety of Employee Resource Groups, promoting empowerment and inclusivity across all levels. Employees are encouraged to build a community within the workplace, ensuring a safe and supportive environment for all.