TAG Heuer Client Advisor

Cabazon • USA

Monday, May 5, 2025

TAG Heuer, a distinguished name in the luxury watch industry, is part of the prestigious LVMH Group, renowned for its excellence in craftsmanship and innovation. As an employer, TAG Heuer offers a dynamic and inclusive environment where passion for the brand and dedication to performance are highly valued.

1. Drive sales performance by achieving individual and boutique sales targets through effective selling techniques and collaboration.
2. Support team members in the boutique to enhance overall sales performance.
3. Implement omnichannel sales strategies to optimize client experiences across all touchpoints.
4. Propose innovative ideas to boost sales, including merchandising, events, and product mix adjustments.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's DNA at events and in daily interactions.
6. Achieve clienteling objectives by leveraging available tools for outreach, appointments, and sales.
7. Ensure accurate client data collection and utilize this information to personalize client interactions.
8. Communicate the brand story and product details effectively to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory, cash management, and store opening/closing procedures.
10. Utilize digital tools such as CEGID and Salesforce for operational excellence.
11. Coordinate aftersales operations until the return of the watch.
12. Adhere to guidelines related to grooming, attitudes, and visual merchandising.
13. Foster a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum of 2 years experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Strong selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales metrics.
3. Proficiency with digital tools and clienteling KPIs.
4. Excellent interpersonal and communication skills.
5. Energetic, self-motivated, and results-oriented.
6. Adaptable, flexible, and able to propose new ideas and solutions.
7. Team spirit, integrity, and transparency.
8. Digitally savvy, fast learner, and rigorous.

A minimum of 2 years of experience in a luxury retail environment is required.

The position offers a comprehensive benefits package, including medical insurance, a bonus or commission structure, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer fosters a culture of diversity and inclusion, providing equal employment opportunities to all employees and applicants. The company values integrity, transparency, and a client-centric mindset, encouraging employees to bring innovative ideas and solutions to the table.