TAG Heuer Client Advisor

Atlanta USA

Wednesday, January 29, 2025

TAG Heuer, a prestigious name in the luxury watchmaking industry, is part of the esteemed LVMH Group, known for its unparalleled craftsmanship and innovative spirit. As an employer, TAG Heuer offers a dynamic and inclusive work environment where creativity and excellence are celebrated. Employees are encouraged to embody the brand's pioneering ethos and contribute to its legacy of precision and performance.

1. Drive boutique sales by achieving personal sales targets and key performance indicators (KPIs).
2. Deliver exceptional client experiences and services in-store.
3. Support team members and collaborate effectively within the boutique.
4. Utilize omnichannel sales strategies to enhance client experiences across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising and event planning.
6. Act as a brand ambassador, embodying TAG Heuer's DNA at events and in daily interactions.
7. Achieve clienteling objectives through strategic outreach and appointments.
8. Collect and leverage qualitative client data to foster personalized client relationships.
9. Communicate the brand's story and technical details to build trust and long-lasting client connections.
10. Contribute to operational excellence by adhering to retail and administrative processes.
11. Utilize digital tools such as CEGID and Salesforce for inventory and client management.
12. Coordinate aftersales operations and ensure seamless service delivery.
13. Maintain compliance with internal control policies and contribute to store maintenance.

1. Minimum of 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. In-depth knowledge of luxury watches, lifestyle trends, and new technologies.

1. Strong selling skills, including client discovery, product presentation, and sales closing.
2. Understanding of sales and clienteling KPIs.
3. Proficiency with digital tools and retail procedures.
4. Client-centric mindset with excellent interpersonal and communication skills.
5. Energetic, self-motivated, and results-oriented.
6. Adaptable, flexible, and innovative in problem-solving.
7. Team-oriented with high integrity and transparency.
8. Digitally savvy and a fast learner.

A minimum of two years in luxury retail, with a focus on client engagement and sales performance.

The position offers a comprehensive benefits package, including medical insurance, a bonus or commission structure, paid time off, retail holiday pay, a 401k plan with automatic employee contributions, and access to employee assistance programs.

TAG Heuer fosters a culture of innovation, inclusivity, and excellence. Employees are encouraged to embrace the brand's pioneering spirit and contribute to a positive and supportive work environment. The company values diversity and provides equal employment opportunities, ensuring a workplace where all individuals can thrive.