TAG Heuer Boutique Manager

Paris • France

Wednesday, December 18, 2024

TAG Heuer, renowned for its aesthetic and technological innovations, has been a pioneer in Swiss watch precision for over 150 years. As part of the LVMH Group's Watches & Jewelry division, TAG Heuer combines performance, audacity, and craftsmanship to assert its unique identity. The brand is seeking a Boutique Manager for its prestigious location within the Galeries Lafayette in Paris.

1. Cultivate a loyal customer base and expand local and international clientele using available tools and resources.
2. Develop a unique customer experience and provide impeccable service.
3. Manage customer relationships, disputes, and complaints swiftly and effectively.
4. Ensure the brand's image is upheld through merchandising, cleanliness, organization, and grooming of advisors.
5. Implement commercial policies and ensure achievement of set objectives (sales, KPIs).
6. Guarantee service quality on the floor and oversee business operations.
7. Ensure adherence to retail excellence and sales procedures established by management.
8. Provide necessary resources for advisors to achieve sales targets.
9. Report on commercial performance and general store activity.
10. Coordinate with support teams to ensure product availability and quality.
11. Train and integrate new team members in line with TAG Heuer's values.
12. Foster a trusting team environment through close management and support.
13. Set individual and team objectives, evaluate performance, and identify training needs.
14. Coach and train teams to ensure continuous development of individual and collective skills.
15. Manage administrative tasks for the team, including scheduling, leave, training, and uniforms.
16. Oversee stock management and ensure proper handling of displayed and stored items.
17. Conduct regular inventories and ensure proper store maintenance.
18. Ensure compliance with cash handling procedures and legal, fiscal, and customs regulations.
19. Safeguard people and property by enforcing security procedures and coordinating with external security agents.

1. Commercial training background with successful management experience in luxury retail (experience in watchmaking is a plus).
2. Fluency in French and English; a third language is highly appreciated.

1. Innate customer service orientation and excellent interpersonal skills.
2. Result and client-oriented mindset.
3. Organizational skills.
4. Service excellence in a luxury environment.
5. Proactive and process-challenging attitude.
6. Dynamic and empathetic.
7. Team leadership and motivational skills.
8. Exemplary in procedure application, presence, attitude, presentation, and communication.
9. Autonomous and proactive.
10. Confidentiality adherence.
11. Proficiency in Excel, Word, and familiarity with point-of-sale management applications is a plus.

Minimum of 3 years in a similar role.

Commercial training background.

Competitive benefits package including opportunities for professional development and career advancement within the LVMH Group.

TAG Heuer fosters a culture of innovation, performance, and audacity, encouraging employees to embody the brand's pioneering spirit. As part of the LVMH Group, employees benefit from a dynamic and supportive work environment that values excellence and craftsmanship.