TAG Heuer

Boutique Manager

TAG Heuer, part of the LVMH Group, is renowned for its aesthetic, reliability, innovative spirit, and technological content. As a pioneer in Swiss watch precision for 150 years, the brand combines performance, audacity, and craftsmanship.

1. Develop and maintain a regular clientele and expand local and international customer base.
2. Provide a unique customer experience and impeccable service.
3. Manage customer relations, disputes, and complaints efficiently.
4. Ensure the brand's image is upheld in merchandising, cleanliness, and staff presentation.
5. Implement commercial policies and achieve set objectives.
6. Guarantee service quality on the sales floor and business management.
7. Ensure adherence to retail excellence and sales procedures.
8. Provide necessary resources for sales advisors to meet their targets.
9. Report on commercial performance and store activity.
10. Coordinate with support teams to ensure product availability and quality.
11. Train and integrate new team members according to TAG Heuer values.
12. Maintain a trusting team environment through close management.
13. Set individual/team goals, evaluate performance, and identify training needs.
14. Coach and train teams for continuous skill development.
15. Manage administrative tasks for the sales team, including scheduling and training.
16. Oversee stock management and inventory.
17. Ensure proper store maintenance and cash handling.
18. Ensure security of people and goods, coordinating with external security agents.

1. Commercial training background.
2. Successful experience in management and luxury retail sales.
3. Experience in watchmaking is a plus.

1. Fluent in French and English; a third language is highly appreciated.
2. Innate sense of customer service and excellent interpersonal skills.
3. Result and customer-oriented.
4. Organizational skills.
5. Service-oriented in a luxury environment.
6. Proactive and dynamic.
7. Team leadership and motivational skills.
8. Exemplary in procedure application, presence, and presentation.
9. Autonomous and confidential.
10. Proficient in Excel, Word, and retail management applications.

Minimum 3 years of experience in management and luxury retail sales.

Located in Paris at the Galeries Lafayette, the role embodies the values of TAG Heuer, focusing on performance, audacity, and craftsmanship in a luxury retail environment.