Swatch Sales Assistant

Swatch is part of The Swatch Group, a Swiss multinational recognised for its broad portfolio of watch brands spanning accessible fashion to high-end luxury. The Swatch Group (Italia) S.p.A. manages marketing, sales and corporate retail operations in Italy, operating corporate stores and boutiques across city centres, airports and shopping centres and supporting a client-focused retail network.

1. Deliver exceptional client service to build lasting customer relationships and drive sales conversions.
2. Actively engage customers on the sales floor, present product features and benefits, and close transactions using the store POS.
3. Maintain visual merchandising standards, ensuring displays, window dressings and stock presentation reflect brand guidelines.
4. Support stock management: receive deliveries, conduct inventory counts, replenish merchandise and process returns.
5. Achieve individual and store sales targets and contribute to promotional initiatives and store events.
6. Ensure accurate cash handling and end-of-day reconciliation; assist with opening and closing procedures.
7. Maintain up-to-date product knowledge of the watch portfolio and communicate brand heritage to clients.

1. Proven interpersonal skills with a commercial mindset and a strong orientation to customer service.
2. Professional appearance and manner appropriate to a luxury retail environment.
3. Flexible availability including weekends, holidays and peak retail periods.
4. Eligibility to work in Italy.
5. Fluency in Italian preferred; additional languages an advantage.

1. Clienteling and customer engagement
2. Point of Sale (POS) operation and cash handling
3. Visual merchandising and product display
4. Stock control and inventory procedures
5. Sales techniques and closing skills
6. Basic product knowledge of watches and accessories

Previous retail or customer-facing sales experience is preferred, ideally within watches, luxury goods or fashion; candidates with 1+ year in a retail sales role will be favoured, though motivated entry-level applicants with strong customer skills may be considered.

Secondary school diploma or equivalent; vocational training in retail or sales is a plus.

The Swatch Group fosters a collaborative, brand-driven retail culture where product knowledge and client experience are paramount. Employees operate in a fast-paced, detail-oriented environment that values precision, creativity and impeccable service standards.