Swatch Group Customer Support Specialist

Miami • USA

Sunday, January 11, 2026

Swatch Group, a global leader in the watchmaking industry, is renowned for its diverse portfolio of prestigious brands. As a part of this esteemed conglomerate, Swatch Group (U.S.) Inc. offers a dynamic work environment that fosters innovation and excellence, providing employees with opportunities to grow within the luxury goods sector.

1. Provide exceptional customer service via phone, email, and chat.
2. Resolve customer inquiries and complaints efficiently.
3. Maintain detailed records of customer interactions.
4. Collaborate with internal departments to address customer needs.
5. Assist in the development of customer service protocols.

1. Bachelor's degree in Business Administration or related field preferred.
2. Minimum of 2 years experience in customer service, preferably in the luxury goods sector.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and Microsoft Office Suite.
3. Strong problem-solving abilities.
4. Ability to work independently and as part of a team.

A minimum of 2 years in a customer service role, ideally within the luxury goods or retail industry.

Bachelor's degree in Business Administration or related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Swatch Group fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to develop their skills and pursue career advancement within the company. The work environment is dynamic and fast-paced, reflecting the luxury and precision of the products offered.