Swatch Group Customer Care Advisor

Southampton • UK

Monday, February 23, 2026

The Swatch Group, a leading global player in the watchmaking industry, is renowned for its diverse portfolio of prestigious brands, including Omega. As an employer, The Swatch Group offers a dynamic and innovative environment, fostering creativity and excellence in the luxury goods sector.

1. Provide exceptional customer service to Omega clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications through various channels, including phone, email, and in-person interactions.
3. Maintain detailed records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and service excellence.
5. Assist in the development and implementation of customer service policies and procedures.

1. Previous experience in a customer service role, preferably within the luxury goods sector.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with professionalism and tact.
4. Proficiency in using customer relationship management (CRM) software.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Proficiency in CRM software and Microsoft Office Suite.

A minimum of 2 years of experience in a customer service role, with a preference for experience in the luxury goods industry.

High school diploma or equivalent; further education in business or a related field is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The company values diversity and inclusivity, promoting a workplace where creativity and individuality are celebrated.