Sephora Workplace Technology Associate

Sephora, a distinguished member of the LVMH group, is a global leader in the beauty retail industry. Renowned for its innovative approach to beauty and luxury, Sephora offers a dynamic and empowering work environment where creativity and diversity are celebrated. As part of LVMH, Sephora benefits from the conglomerate's extensive resources and commitment to excellence.

1. Manage remote and in-field support for stores and HQ end-user environments, including hardware renewal, replacement, and upgrades.
2. Oversee onboarding and offboarding processes for new joiners and leavers.
3. Handle procurement management, including supplier listing and indirect purchasing as per Sephora policy.
4. Ensure continuous hardware stock availability and tracking.
5. Maintain relationships with the EME cybersecurity team, external vendors, and EME EUX team.
6. Follow IT policies and procedures in line with LVMH group and Sephora global rules.
7. Set up dashboards and metrics to measure the quality of service of external partners.
8. Support and troubleshoot technical issues related to Microsoft OS, iOS, and network basics.
9. Provide 1st level support for all applications and retail shop setups, including POS and in-store infrastructure.
10. Perform IT asset administration and maintenance tasks, ensuring data protection and system performance.

1. Understanding of retail and distribution activities and related IT ecosystems.
2. Ability to work as a reliable IT business partner.
3. Strong general IT knowledge with competencies in systems, security, and network.
4. Problem-solving orientation and project management expertise.
5. Experience managing multiple vendors and projects in complex IT environments.

1. Microsoft OS
2. iOS
3. Microsoft GPO
4. Workspace One
5. Ivanti
6. DNS
7. IP addressing
8. O365
9. Microsoft Azure
10. Microsoft Security
11. ITIL practices

Minimum 5 years of experience in complex IT environments, with a focus on end-user support and vendor management.

Sephora fosters a culture of empowerment and learning, offering tools and opportunities for personal growth and innovation. The brand values authenticity and diversity, creating a community where differences are celebrated and contribute to collective success. Employees find fulfillment in their work, from delighting clients to inspiring the industry.