Sephora Talent and Store Operations Manager

Sephora is a leading global beauty retailer and a member of the LVMH group, renowned for trend-forward merchandising, experiential retail and a broad portfolio of prestige brands. As an employer, Sephora emphasizes innovation, diversity and employee development, offering structured training, internal mobility and brand‑driven career paths across its Canadian store network.

1. Lead store people operations including recruiting, interviewing and final selection for key store roles, using the online applicant tracking system as required.
2. Design and execute the store’s ongoing training and development strategy in partnership with Store Director and Education partners; oversee onboarding and continuous learning for Beauty Advisors and Department Leads.
3. Create and approve weekly schedules and time-off requests; manage the store payroll process to ensure timely and accurate submission aligned with regional and company guidelines.
4. Conduct performance management activities including annual performance reviews, ongoing feedback, development plans and participation in formal performance improvement processes.
5. Maintain operational excellence: oversee inventory control (shipping, receiving, returns, tester and supply control), cycle counts and execution of Sephora’s operational standards.
6. Act as a commercial steward for the store by monitoring sales performance, staffing levels, payroll and controllable expenses to drive profitability.
7. Collaborate closely with the Store Director, Client Experience and Beauty Services Managers to ensure consistent guest experience and store execution.

1. 2–4 years of people management experience in beauty, retail or customer service, or equivalent internal experience.
2. Proven experience recruiting, staffing and hiring across store roles, including leadership positions.
3. Track record of building and developing high‑performing retail teams and identifying in‑store talent.
4. Demonstrated ability to deliver difficult feedback and handle performance‑management situations with composure and managerial courage.
5. Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
6. Ability to perform physical tasks required in retail: bend, stretch and lift up to 50 pounds.

1. Applicant tracking system (online ATS)
2. Windows
3. Microsoft Word
4. Microsoft Excel
5. Recruiting and interviewing
6. Training and development program delivery
7. Scheduling and payroll management
8. Performance management
9. Inventory control and cycle counts
10. Retail merchandising and operational standards

2–4 years of management experience in beauty, retail or customer service (or equivalent internal experience) with demonstrable experience in recruiting, staff development, scheduling/payroll and store operations.

High school diploma or equivalent required; post‑secondary education in business, human resources or retail management preferred.

Product discounts; gratis and exclusive brand events; access to extended health and life insurance with customizable coverage options; paid time off; eligibility for performance‑based bonus opportunities; learning and development initiatives.

Sephora cultivates an inclusive, beauty‑centric workplace that prizes creativity, customer experience and continuous learning. Employees benefit from a community‑driven environment, robust training programs and internal mobility opportunities supported by the broader LVMH network.