Sephora Store Services Manager

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is a global leader in the beauty retail sector, renowned for its innovative approach and commitment to excellence. In Canada, Sephora is celebrated for its dedication to delivering unparalleled beauty experiences and fostering a diverse and inclusive workplace.

1. Manage all in-store services, workshops, and events, ensuring seamless operations and exceptional customer experiences.
2. Oversee the daily operations of the Beauty Studio, Skincare Studio, and Fragrance Studio, ensuring coordinators are well-trained and services are executed efficiently.
3. Leverage technological innovations to enhance customer service and in-store experiences.
4. Administer the online booking system, maintaining accurate availability for beauty advisors and in-store classes.
5. Ensure adequate staffing levels to support increased service demands while optimizing customer flow processes.
6. Plan and execute in-store events, ensuring they are staffed appropriately to maximize customer learning and sales opportunities.
7. Facilitate the development and certification process for beauty advisors, offering opportunities to enhance their artistic skills.
8. Participate in performance management, providing timely feedback and follow-up to team members.
9. Act as a service leader in the store, collaborating with beauty advisors and engaging with customers on the sales floor.

1. 2-4 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.

1. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
2. Strong leadership and team-building capabilities.
3. Proficiency in managing in-store operations and customer service processes.

2-4 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training and personalized career development plans is provided.

Sephora Canada is committed to fostering an inclusive and diverse workplace that reflects the communities it serves. The company values diversity and strives to create an environment where every individual can thrive, build a rewarding career, and feel a sense of belonging.