Sephora Store Manager

Sephora is a global beauty retailer renowned for its curated assortment of prestige and niche brands, experiential store formats, and client-first service model. As part of the LVMH family of maisons, Sephora emphasizes innovation, inclusivity, and retail excellence while investing in talent development and omnichannel growth.

1. Direct and oversee all daily store operations to deliver a seamless, elevated client experience while achieving sales, margin, and profitability targets in a high-volume environment.
2. Recruit, onboard and retain top talent; design staffing plans and cultivate an inclusive team that embodies Sephora’s service standards.
3. Coach, develop and inspire store leaders and associates through regular feedback, performance appraisals, and targeted learning initiatives to drive individual and team performance.
4. Manage inventory, merchandising, and visual standards to ensure an immaculate, brand-compliant store presentation and optimal product availability.
5. Resolve client concerns with professionalism and empathy, drive loyalty program engagement, and create personalized experiences that increase retention and lifetime value.
6. Ensure operational compliance with company policies and local regulations, including loss prevention, safety protocols, and HR procedures.
7. Optimize resources and adapt quickly to shifting priorities to capitalize on sales opportunities and maintain operational efficiency.
8. Maintain on-site presence during peak business hours, including evenings, weekends, and holidays, and perform physical tasks such as stocking and lifting (up to 50 lbs) as required.

1. Proven track record in store leadership within high-volume, complex retail or hospitality environments with demonstrable results in driving sales and team performance.
2. Strong business acumen with experience setting strategic direction, managing store P&L drivers, and executing store-level business plans.
3. Exceptional interpersonal and communication skills, with the ability to influence, resolve conflict, and build alignment across diverse stakeholders.
4. Demonstrated passion for talent development, including recruiting, coaching, and succession planning.
5. Availability to work a flexible schedule that includes evenings, weekends, and holidays and ability to meet the physical requirements of the role.

1. Team leadership and people development
2. Coaching and performance management
3. Recruitment and onboarding
4. Inventory and stock management
5. Visual merchandising and store standards
6. Clienteling and loyalty program activation
7. Operational compliance and loss prevention
8. Conflict resolution and customer recovery

Demonstrated success leading teams in fast-paced, high-volume retail or hospitality settings, with experience driving store results, recruiting and developing talent, and executing operational and commercial initiatives.

High school diploma or equivalent required; bachelor’s degree in business, retail management, hospitality, or a related field preferred.

Medical, dental and vision coverage; fully covered disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan enabling 401(k) match on loan payments; paid time off (vacation and sick leave) and protected leave; training and tuition reimbursement; leadership development; 30% employee discount and product perks; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Sephora fosters an inclusive, client-centric culture that values individuality, creativity and continuous learning. As part of LVMH, the brand emphasizes high standards of retail theatre and professional development, encouraging employees to grow through hands-on coaching and structured career pathways.