Sephora Store Manager

Sephora is a leading global beauty retailer and a member of the LVMH group. Renowned for its curated assortment of prestige brands and an elevated in‑store experience, Sephora emphasizes inclusivity, innovation and professional development across its retail network.

1. Lead all daily store operations to ensure an elevated, seamless client experience while driving sales and profitability in a high‑volume environment.
2. Recruit, onboard and retain top talent; cultivate an inclusive team culture aligned with brand standards and business objectives.
3. Coach, mentor and develop associates through regular feedback, performance appraisals and targeted learning to maximize engagement and career progression.
4. Execute business plans and merchandising strategies to optimize inventory, staffing and promotional opportunities.
5. Maintain operational excellence and compliance with company policies, visual merchandising standards, and loss prevention procedures.
6. Resolve client concerns with professionalism and promote loyalty programs and personalized service to deepen client relationships.

1. Proven success managing high‑volume retail or hospitality operations with responsibility for store performance and team leadership.
2. Demonstrated ability to recruit, motivate and develop diverse teams and to drive results through coaching and performance management.
3. Exceptional interpersonal and communication skills; comfortable engaging with senior leadership and resolving complex situations.
4. Availability for evenings, weekends and holiday shifts as required by retail operations.
5. Physical ability to perform role requirements, including lifting up to 50 pounds, stocking, standing and product application (with or without accommodation).

1. Team leadership
2. Talent recruitment and onboarding
3. Performance management
4. Coaching and development
5. Client experience management
6. Inventory optimization
7. Visual merchandising
8. Sales and profitability management
9. Loyalty program engagement
10. Operational compliance
11. Conflict resolution

Demonstrated track record as a store or operations manager in a high‑traffic, complex retail or hospitality environment, with experience executing business plans, driving sales, and developing managers and associates.

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Medical, dental and vision coverage; employer‑paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement program enabling 401(k) match; paid vacation and sick leave; protected leave; eligibility for bonuses; training, tuition reimbursement and leadership development; 30% employee discount, product gratis and flash sale access to LVMH brands; 24/7 mental health and financial coaching via Modern Health and Financial Finesse; volunteer and donation matching.

Sephora cultivates an inclusive, people‑centric retail culture that prizes diversity, creativity and professional growth. Employees are encouraged to develop their careers through structured training and hands‑on leadership opportunities within a dynamic beauty environment.