Sephora Store Manager

Sephora, a part of the LVMH family, is a leading global beauty retailer known for its innovative approach to cosmetics and personal care. With a diverse range of nearly 500 iconic brands and its own Sephora Collection, the company is renowned for its commitment to creativity, inclusivity, and customer-centric experiences.

1. Lead the store across strategy, service, people, and operations.
2. Provide strategic insight to the Regional Retail Manager through market analysis and competitor reviews.
3. Motivate, coach, and develop the management team with regular feedback and personalized development plans.
4. Develop short- and long-term plans to maximize sales and elevate store performance.
5. Use customer insights and local trends to inform product recommendations and stock decisions.
6. Ensure exceptional client experience through live coaching and service elevation.
7. Monitor KPIs, analyze results, and implement action plans to exceed commercial targets.
8. Ensure operational excellence in cash handling, stock management, and visual merchandising.
9. Create a safe, organized, and compliant store environment.
10. Partner with Supervisors to align on service, promotions, and performance goals.
11. Drive accountability for results across all categories, including exclusive brands and Sephora Collection.
12. Manage team scheduling and annual leave to maintain strong floor coverage.
13. Partner with the Recruitment team to attract and hire exceptional talent.

1. Proven experience leading high-performing retail teams with strong commercial and operational capability.
2. Willingness to develop a deep understanding of Sephora product categories and exceptional customer experience standards.
3. Strong digital and analytical skills to interpret sales data and drive informed decision-making.
4. Passion for coaching, mentoring, and developing people.
5. Expertise in operational excellence including stock, cash, compliance, and store presentation.
6. Leadership style aligned with Sephora’s values: inclusive, creative, empowering, and customer-obsessed.

1. Digital and analytical skills
2. Operational excellence
3. Leadership
4. Coaching and mentoring
5. Market analysis

Minimum 10 years of experience leading high-performing retail teams.

SEPHORA University training, allowances tailored to role and location, competitive pay with annual reviews, performance-based commission, generous employee discount, paid day off on birthday, access to perks and wellbeing platform, generous holiday allowance with option to buy extra days.

Sephora fosters a vibrant and inclusive work environment that celebrates diversity and encourages creativity. The brand is committed to providing exceptional customer experiences and values the empowerment and development of its employees.