Sephora Store Manager

Sephora is a leading beauty retailer known for its curated portfolio of global cosmetics, fragrance and skincare brands. As part of the LVMH group, Sephora operates a fast-paced, innovation-driven retail network that emphasizes diversity, inclusivity, and career development for talent across stores and corporate functions.

1. Lead all daily store operations to deliver a premium, seamless client experience while driving sales and profitability in a high-volume environment.
2. Recruit, onboard and retain top talent; build and sustain an inclusive team culture that reflects Sephora’s brand values.
3. Coach, mentor and develop associates and leaders through regular feedback, performance appraisals, and targeted learning initiatives.
4. Execute visual merchandising and store standards to ensure an immaculate, on-brand shopping environment and compliance with policies and procedures.
5. Monitor and optimize inventory and staffing resources to meet business priorities and maximize store performance.
6. Resolve client concerns with professionalism and drive engagement through personalized service and loyalty program activation.
7. Use business metrics to set direction, implement business plans and adapt quickly to shifting retail dynamics.

1. Minimum 3 years’ proven store management experience in high-volume, complex retail or hospitality environments.
2. Demonstrated ability to recruit, develop and lead diverse teams to achieve ambitious sales and operational targets.
3. Strong interpersonal and communication skills with the ability to influence peers and senior leadership; adept at conflict resolution.
4. Passion for coaching and talent development, with a demonstrated track record of growing team capability and engagement.
5. Ability to stand for prolonged periods, lift up to 50 pounds, bend/stretch for stock duties, and work in a fragrance-rich environment; availability for evenings, weekends and holidays.

1. Team leadership and people development
2. Talent acquisition and onboarding
3. Coaching, feedback and performance management
4. Visual merchandising and store standards
5. Inventory and workforce optimization
6. Clienteling and loyalty program engagement
7. Conflict resolution and customer service excellence
8. Business acumen with metrics-driven decision making

Minimum 3 years managing retail or hospitality operations in a high-volume, multi-faceted environment with responsibility for leading teams, driving sales, and executing business plans.

Medical, dental and vision coverage; employer-paid disability and life insurance; eligibility for bonuses; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (student loan payments qualify for 401(k) match); paid vacation and sick leave; protected leave; tuition reimbursement and leadership development; 30% employee discount, gratis product opportunities and LVMH flash sale access; 24/7 mental health and financial coaching (Modern Health, Financial Finesse); volunteer and donation matching.

Sephora cultivates an inclusive, fast-paced retail culture centered on client experience, creativity and continuous learning. Employees are encouraged to grow through structured development programs while contributing to a diverse community that values expression, mentorship and customer-centric excellence.