Sephora Stage Experience Lead

Sephora is a global prestige beauty retailer and a member of the LVMH group, known for an expansive portfolio of skincare, fragrance, colour and haircare brands. The company emphasizes omnichannel retail innovation, rigorous product curation and a client-centric retail model, and invests in employee development through structured learning programs and internal mobility.

1. Oversee all on-floor departments (Beauty, Skincare, Fragrance, Haircare or combinations thereof) at the assigned Sephora location and ensure cohesive sales-floor operations.
2. Ensure all on-stage cast execute Sephora’s selling model consistently and deliver outstanding client service to achieve store objectives.
3. Manage client experience by responding promptly to client feedback through the client feedback tool and service hotline, and partnering with the store manager to resolve client-related issues.
4. Support training and upskilling of selling cast on Client Interactive Technology and other in-store platforms to enhance client engagement.
5. Support planning and execution of in-store events to drive sales and meet client needs.
6. Coach, assess and develop direct reports through regular check-ins; identify talent and support succession by attracting and developing store leaders.
7. Monitor sales performance, identify business opportunities, and act with an entrepreneurial mindset to drive departmental results.

1. Minimum three years of retail leadership experience in high-volume beauty, cosmetics or comparable stores (internal equivalent experience considered).
2. Proven ability to recruit, coach and develop store-level talent to drive sales and deliver superior client service.
3. Excellent verbal and written communication skills with the ability to influence cross-functional partners and cast at all levels.
4. Strong client-service orientation and demonstrated problem-solving skills when addressing client feedback or escalations.
5. Availability to work a flexible retail schedule including evenings, weekends and peak periods.

1. Sephora selling model
2. Client Interactive Technology
3. client feedback tool (client service hotline)
4. event management
5. performance assessment and coaching
6. team building and talent development
7. sales performance analysis and commercial acumen
8. outstanding verbal and written communication

Minimum three years of progressive experience in retail leadership or supervisory roles within high-volume beauty, cosmetics or department store environments; experience managing multiple departments and coaching frontline teams is required.

High school diploma or equivalent required; post-secondary education in business, retail management, hospitality or cosmetology is an asset.

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives; reasonable accommodation for applicants with disabilities.

Sephora fosters an inclusive, fast-paced retail environment that prizes creativity, product knowledge and exceptional client experiences. The company encourages continuous learning and internal mobility, balancing entrepreneurial retail initiatives with structured development programs.