Sephora Stage Experience Lead

Sephora, a leading global beauty retailer, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world's largest luxury goods conglomerate. Renowned for its innovative approach to beauty retail, Sephora offers a diverse range of products including cosmetics, skincare, fragrance, and haircare. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace, encouraging creativity and professional growth among its employees.

1. Oversee all sales floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance, and Haircare.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service to achieve and exceed company objectives.
3. Support timely responses to client feedback and partner with management to address client-related issues.
4. Ensure all team members are properly trained in Client Interactive Technology.
5. Support in-store events to help achieve store goals and meet client needs.
6. Coach and provide feedback to team members on performance management situations.
7. Participate in regular check-ins with direct reports to assess performance and development.
8. Demonstrate a strong understanding of the store’s sales performance and identify business opportunities.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels.
3. Proven ability to create and develop teams to drive sales and deliver outstanding client service.

Minimum 3 years of experience in a similar role or equivalent internal experience.

Compensation ranges between CAD$22.20 - CAD$26.10 per hour, with potential performance-based bonus opportunities.

Competitive benefits program and robust learning and development initiatives aimed at promoting employee support and recognition.

Sephora fosters a vibrant and inclusive culture that values diversity and encourages creativity. The company is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions, ensuring an equitable recruitment process.