Sephora Stage Experience Lead

Sephora is a global beauty retailer and a member of the LVMH group, renowned for its curated assortment of prestige cosmetics, skincare, fragrance and haircare. As an employer, Sephora emphasizes client-centric retailing, continuous learning and development, digital innovation in-store and a fast-paced culture that values diversity, creativity and career progression within a worldwide network of stores.

1. Oversee all sales-floor departments assigned to the store (e.g., Beauty, Skincare, Fragrance, Haircare), ensuring consistent execution of Sephora’s selling model.
2. Coach, develop and mentor on-floor cast to deliver outstanding client service, drive conversion and meet departmental sales targets.
3. Manage client feedback and escalations; ensure timely follow-up and partnership with store leadership to resolve client-related issues.
4. Ensure all selling cast are trained and competent in Client Interactive Technology and other in-store digital tools.
5. Support planning and execution of in-store events and activations to drive traffic, sales and client engagement.
6. Monitor department performance, identify business opportunities and partner with management on corrective actions and merchandising initiatives.

1. Minimum 3 years of retail leadership experience in a high-volume beauty or specialty store, or equivalent internal experience.
2. Proven ability to recruit, develop and retain high-performing retail teams; demonstrated coaching and performance-management experience.
3. Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
4. Customer-focused mindset with a track record of delivering excellent client service and handling escalations professionally.
5. Comfortable working with in-store technology and adapting to evolving digital selling tools.

1. Client Interactive Technology
2. Selling model execution
3. Coaching and performance management
4. Event management
5. Sales analysis and visual merchandising
6. Strong verbal and written communication

Minimum 3 years of supervisory or lead experience in a high-volume retail environment, preferably within beauty or specialty retail, with demonstrated success in team development, sales-driving initiatives and client engagement.

High school diploma or equivalent; post-secondary education in business, retail management, marketing or a related field preferred.

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Sephora cultivates a fast-paced, client-first retail culture that prizes creativity, inclusivity and professional development. Teams operate in a digitally enabled environment with a strong emphasis on coaching, mastery of product knowledge and experiential selling.