Sephora Stage Experience Lead

Sephora is a global leader in prestige beauty retail and is part of the LVMH group. Renowned for its multicultural, fast-paced retail environments, Sephora emphasizes experiential merchandising, digital innovation in-store, and continuous learning and development for frontline and leadership cast.

1. Oversee all sales-floor departments within the assigned store (Beauty, Skincare, Fragrance, Haircare or combinations), ensuring operational excellence and visual merchandising standards.
2. Ensure on-stage cast consistently execute Sephora’s selling model and deliver exceptional client service to meet and exceed store objectives.
3. Manage client feedback and resolution processes, including timely responses via the client service hotline and direct client interactions.
4. Support training and adoption of Client Interactive Technology across the sales floor to enhance the client experience.
5. Support planning and execution of in‑store events, ensuring they contribute to sales targets and client engagement goals.
6. Coach, develop and provide regular performance feedback to assigned cast; identify talent and support recruitment and internal development.
7. Monitor sales performance, identify business opportunities, and partner with management to action improvement plans.

1. One to three years’ experience in a similar role at a comparable-volume store or equivalent internal experience.
2. Proven ability to recruit, train and develop retail teams that drive sales and deliver superior client service.
3. Excellent verbal and written communication skills with the ability to influence partners at all levels.
4. Demonstrated experience coaching to performance, providing constructive feedback and following up on improvement plans.
5. Availability to work a flexible retail schedule, including weekends and evenings.

1. Sephora selling model
2. Client Interactive Technology
3. Client service hotline management
4. Event management
5. Coaching and performance management
6. Sales performance analysis and opportunity identification
7. Strong verbal and written communication

One to three years’ experience in a comparable retail leadership role, with demonstrable success leading sales-floor teams, driving client experience initiatives and supporting sales growth.

High school diploma or equivalent required; post-secondary education in retail management, business, cosmetology or a related field is preferred.

Eligibility for performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Sephora fosters an energetic, client-centric culture that prizes innovation, inclusivity and continual learning. Workplaces emphasize creativity and collaboration, with strong investment in training and career progression for retail and leadership cast.