Sephora Stage Experience and Services Manager

Sephora Canada, a subsidiary of LVMH, is a leader in the beauty retail industry, renowned for its commitment to innovation, trendsetting, and exceptional customer service. As part of the world's largest luxury goods conglomerate, Sephora offers a dynamic work environment where diversity, creativity, and excellence are celebrated. Employees are encouraged to explore their passions and develop their careers within a supportive and vibrant community.

1. Oversee the sales experience and manage all services, classes, and events in the store.
2. Develop and lead the Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors.
3. Execute training programs for new hires and existing staff, including Welcome to Sephora and Sephora 101 sessions.
4. Address and resolve client feedback and issues promptly using Sephora’s client feedback tools.
5. Act as Director in Charge within the store to engage with staff and clients.
6. Communicate hiring needs and participate in the hiring process for team roles.
7. Align store cast with store goals, opportunities, and trends.
8. Demonstrate Sephora's values, including Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role or equivalent internal experience.

1. Exceptional leadership and influential skills.
2. Ability to lead and build high-performing teams.
3. Talent identification and development skills.
4. Flexible availability during peak retail hours.

Two to four years of experience in a similar role at a comparable volume store or equivalent internal experience.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and comprehensive training programs. A competitive benefits package supports employee well-being and career development.

Sephora Canada fosters a culture of inclusivity, innovation, and excellence. The workplace is vibrant and dynamic, with a strong emphasis on teamwork and respect. Employees are encouraged to pursue their professional goals in an environment that values diversity and creativity.