Sephora Stage Experience and Services Manager

Sephora, a part of the LVMH Moët Hennessy Louis Vuitton group, is a global leader in beauty retail, renowned for its innovative approach to beauty and exceptional customer service. Sephora Canada is dedicated to fostering a diverse and inclusive community, where creativity and passion for beauty thrive. The company is committed to providing an outstanding customer experience and is a top choice for beauty enthusiasts across Canada.

1. Manage all aspects of the sales experience and services, classes, and events in the store.
2. Develop and lead the Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors to achieve and exceed company objectives.
3. Execute training for new hires and existing staff, including facilitating Sephora training sessions.
4. Ensure timely response to client feedback and manage client-related issues.
5. Communicate team hiring needs and participate in the hiring process.
6. Understand store goals, opportunities, and trends to align the team accordingly.
7. Demonstrate Sephora values, including Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

1. Exceptional leadership and influential skills.
2. Proven ability to lead and build top-performing teams.
3. Ability to attract and develop talented store leaders.
4. Flexible availability during peak retail hours.

Two to four years in a similar role or equivalent internal experience.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.

Competitive benefits program, discounts, gratis, exclusive brand events, and robust learning and development initiatives.

Sephora Canada fosters a culture of innovation, expertise, and respect for all, promoting work-life balance and teamwork. The company is committed to diversity and inclusion, providing a supportive and engaging work environment.