Sephora Stage Experience and Services Manager

Sephora, a leading name in the beauty industry, is renowned for its innovative approach and commitment to providing an exceptional customer experience. As part of the LVMH family, Sephora benefits from a rich heritage of luxury and excellence. Sephora Canada is dedicated to fostering a diverse and inclusive environment, celebrating differences and the unique perspectives of its employees.

1. Manage all aspects of the sales experience and services, classes, and events in the store.
2. Develop and lead the Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors.
3. Execute training for new hires and existing staff, including facilitating Welcome to Sephora and Sephora 101 sessions.
4. Ensure timely response to client feedback and resolve client-related issues.
5. Act as Director in Charge within the store as needed.
6. Communicate hiring needs and participate in the hiring process for team roles.
7. Align store cast with store goals, opportunities, and trends.
8. Demonstrate Sephora values including Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role at a high-volume store or equivalent internal experience.
2. Exceptional leadership and influential skills.
3. Proven ability to lead and build top-performing teams.
4. Ability to attract and develop talented store leaders.
5. Flexible availability to work during peak retail hours.

1. Leadership and team development
2. Client service excellence
3. Strong communication
4. Problem-solving
5. Time management

Two to four years in a similar role within a high-volume retail environment or equivalent internal experience.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.

Competitive benefits program, discounts, gratis, exclusive brand events, and robust learning and development initiatives.

Sephora Canada prides itself on a culture of innovation, inclusivity, and excellence. Employees are encouraged to express their unique identities and contribute to a dynamic and collaborative environment. The company values work-life balance, respect for all, and continuous learning.