Sephora Stage Experience and Services Manager

Sephora Canada is the Canadian arm of the global Sephora network, part of the LVMH luxury goods group. The brand is recognized for its trend-led assortment, strong emphasis on client experience, and significant investment in employee education and internal mobility. Sephora positions itself as a fast-paced, consumer-centric workplace where retail innovation and beauty expertise are central to daily operations.

1. Own and manage the end-to-end client experience for a single Sephora store, including all in-store services, classes and events to drive engagement and sales.
2. Lead, develop and coach cross-functional store teams — Color, Skin, Fragrance, Cash wrap, Services Coordinators, Senior Artists, Senior Skincare Advisors and Personal Beauty Advisors — to achieve and exceed store objectives.
3. Design, deliver and execute onboarding and ongoing cast training (including Welcome to Sephora and Sephora 101) for new hires and existing team members.
4. Monitor and action client feedback using Sephora’s tools (e.g., Medallia) and respond to client service escalations; regularly act as Director in Charge (DIC) when required.
5. Partner with Talent & Business Operations to communicate hiring needs, lead interviewing and selection for direct reports, and use My Sephora Career (MSC) to source and hire talent.
6. Analyse store performance, identify trends and opportunities, and align the cast to meet commercial and experiential goals while embodying Sephora’s values.

1. Two to four years’ experience in a similar managerial role at a comparable-volume retail store or equivalent internal experience within Sephora.
2. Demonstrated leadership with a proven track record of building and sustaining high-performing teams.
3. Strong ability to attract, identify and develop store leaders and coaches who can drive sales and deliver exceptional client service.
4. Flexible availability to work peak retail hours including evenings, weekends and holidays.
5. Excellent communication and interpersonal skills with a client-first orientation.

1. Medallia
2. My Sephora Career (MSC)
3. Retail team leadership
4. Training & development facilitation
5. Client service recovery
6. Event and class programming

Two to four years in a comparable retail management role (or equivalent internal experience) in a high-volume beauty or fashion store, with proven people-development and client-experience results.

High school diploma or equivalent required; post-secondary diploma or certificate in business, retail management, cosmetology or a related discipline preferred.

Performance-based bonus opportunities; competitive benefits program; employee discounts and gratis; exclusive brand events; robust learning and development initiatives.

Sephora fosters an inclusive, trend-forward culture that prioritizes client service, continuous learning and internal mobility. The workplace is fast-paced and collaborative, with heavy investment in training and career development and a strong emphasis on expertise and innovation.