Sephora Stage Experience and Services Manager

Sephora is a global prestige beauty retailer and part of the LVMH group, recognised for trend‑leading merchandising, experiential retail and investment in talent development. The Canadian network emphasizes innovation, inclusive beauty and robust in‑store training programs to cultivate retail and beauty expertise.

1. Own the store sales experience and all in‑store services, classes and events; design and execute service propositions that drive footfall, conversion and client loyalty.
2. Recruit, develop and performance‑manage the Color, Skin, Fragrance, Cash Wrap, Services Coordinator, Senior Artist (SA), Senior Skincare Advisor (SSA) and Personal Beauty Advisor (PBA) teams to achieve and exceed store objectives.
3. Plan, deliver and monitor training programmes for new hires and existing cast, including facilitation of Welcome to Sephora and Sephora 101 sessions.
4. Manage client feedback and service recovery through Sephora’s client tools (Medallia and hotline); act as Director in Charge (DIC) as required and engage on‑stage with clients regularly.
5. Partner with Talent & Business Operations to source and hire talent using My Sephora Career (MSC); lead interviewing and selection for direct reports.
6. Analyse store performance, identify trends and opportunities, and align the cast with store goals to drive sales growth and operational excellence.

1. Two to four years’ experience in a comparable management role at a similar volume retail store or equivalent internal Sephora experience.
2. Proven track record of building and leading high‑performing, sales‑driven teams in a customer‑facing retail environment.
3. Exceptional leadership, coaching and influencing capabilities with strong aptitude for talent identification and development.
4. Demonstrated client service orientation and experience managing client feedback and service recovery.
5. Flexible availability to work peak retail hours including evenings, weekends and holidays.

1. Medallia
2. My Sephora Career (MSC)
3. Sephora 101
4. Welcome to Sephora
5. Leadership and team development
6. Retail sales management
7. Client service and service recovery
8. Event and class coordination

Two to four years in a comparable store management or senior supervisory role at a high‑volume beauty or specialty retail location, or equivalent in‑house progression within Sephora.

Secondary school diploma required; post‑secondary diploma or certificate in business, retail management, hospitality or a related field preferred.

Performance‑based bonus opportunities; competitive benefits program; robust learning & development initiatives; employee discount; product gratis and exclusive brand events.

Sephora fosters an energetic, expertise‑driven retail culture that values diversity, innovation and continuous learning. As part of the LVMH group, the brand prioritizes professional development, collaborative teamwork and delivering elevated client experiences.