Sephora Stage Experience and Services Lead

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, the world's largest luxury goods conglomerate. Sephora is renowned for its innovative approach to beauty retail, offering a diverse range of products from prestigious brands. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace where creativity and innovation are encouraged.

1. Oversee all on-stage Worlds including Color, Skincare, Sephora Collection, and Fragrance.
2. Ensure service, classes, and event execution meet Sephora standards.
3. Train and develop Services Coordinators to manage the Studio and drive services.
4. Execute cast training and partner with experts for product and brand training.
5. Facilitate Sephora training sessions and maintain a coaching culture.
6. Conduct custom makeovers, mini-makeovers, and skincare services.
7. Act as Director in Charge (DIC) and engage with cast and clients.
8. Demonstrate Sephora values of client service, innovation, and teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Strong client service skills.
3. Effective time management and problem-solving skills.
4. Ability to manage multiple tasks and changing priorities.
5. Flexible availability during peak retail hours.

1. Artistry skills in makeup and skincare.
2. Strong leadership and coaching abilities.
3. Excellent communication and interpersonal skills.
4. Proficiency in executing training and development programs.

Minimum of three years in a similar role or equivalent internal experience within a similar volume store.

Compensation ranges between CAD$22.20 - CAD$26.10 per hour, with potential performance-based bonuses.

Competitive benefits program and robust learning and development initiatives aimed at promoting employee support and recognition.

Sephora fosters a culture of passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. The company is dedicated to creating an inclusive environment where employees can thrive and contribute to the brand's success.