Sephora Skincare Manager

Sephora, a part of the LVMH family, is a leading global retailer in the beauty industry, known for its innovative approach to cosmetics and skincare. With a rich history of pushing boundaries in creativity and inclusivity, Sephora offers an unparalleled range of products and a dynamic work environment that fosters growth and excellence.

1. Lead, coach, and inspire Beauty Advisors to deliver exceptional service and expert skincare consultations.
2. Provide ongoing training in skincare knowledge, selling skills, and personalised recommendation techniques.
3. Stay informed on skincare trends, ingredients, and innovations to inspire customers and support continuous team learning.
4. Drive sales performance through personalised consultations, meaningful engagement, and proactive upselling and cross-selling.
5. Resolve customer enquiries and concerns promptly to maintain the highest levels of satisfaction and loyalty.
6. Oversee all skincare operations, including inventory management and maintaining an organised department.
7. Partner with store leadership to deliver compelling promotional campaigns and seasonal skincare moments.
8. Ensure compliance with Sephora operational standards across loss prevention, safety, and health protocols.
9. Conduct performance check-ins, set clear goals, and support personalised development plans.
10. Manage employee relations topics, including attendance and performance follow-up conversations.

1. Proven leadership experience in beauty or retail, with strong skincare expertise.
2. Deep understanding of skincare products, ingredients, and customer needs.
3. Strong ability to coach and develop individuals and teams.
4. Genuine passion for Sephora, customer experience, and team culture.
5. Strong sales acumen with a track record of meeting or exceeding performance goals.
6. Excellent communication skills and the ability to deliver personalised, impactful skincare advice.
7. Strong organisational skills with the ability to thrive in a fast-paced environment.
8. Experience managing employee relations processes when required.
9. Comfort with in-store technology to support customer service, inventory, and operational efficiency.
10. Flexibility to work evenings, weekends, and key trading periods.

Minimum 3 years of leadership experience in beauty or retail, with a strong focus on skincare expertise.

SEPHORA University training, allowances tailored to role and location, competitive pay with annual reviews, performance-based commission, generous employee discount, paid day off on birthday, access to perks and wellbeing platform, generous holiday allowance with option to buy extra days.

Sephora is celebrated for its vibrant, inclusive culture that encourages creativity and innovation. As a workplace, it offers a dynamic environment where employees are empowered to express themselves and grow professionally, fostering a sense of belonging and community.