Sephora Services Manager

Sephora Canada is the national operation of the global Sephora brand, part of the LVMH group. Renowned for trend-led merchandising and an experience-driven retail model, Sephora cultivates an inclusive beauty community and invests in employee development, innovation and omnichannel client engagement.

1. Oversee daily operations of the in‑store Beauty, Skincare and Fragrance Studio(s), ensuring seamless service delivery and adherence to brand protocols.
2. Manage the Online Reservation system: publish team availability, schedule and promote classes, and optimise appointment flow to maximise capacity and client satisfaction.
3. Plan, staff and execute in‑store events and classes to drive client education and incremental sales.
4. Coach, develop and certify Beauty Advisors; design hands‑on learning opportunities to elevate artistry and service standards.
5. Partner in workforce planning to ensure adequate staffing for service peaks and to maintain an efficient client check‑in experience.
6. Participate in performance management related to the Studio and direct reports, delivering timely feedback and development plans.
7. Act regularly as Manager on Duty: engage on‑stage with clients and Beauty Advisors and support sales and operational priorities.

1. Two to four years of experience in a comparable services or studio management role in a high‑volume retail environment, or equivalent internal experience.
2. Proven ability to recruit, train and develop store leaders and service teams to drive sales and client loyalty.
3. Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
4. Demonstrated event planning and operational execution skills in a retail setting.
5. Physical capability to work in a fragrance environment and to lift and carry up to 50 pounds.

1. Online Reservation system management
2. Event planning and execution
3. Team leadership and development
4. Performance management
5. Client experience optimisation
6. Appointment‑based retail services
7. Training and certification facilitation
8. Beauty and skincare service knowledge

Two to four years in a similar role at a comparable volume store or equivalent internal experience, with demonstrated success managing service operations, staffing and client‑facing events.

Post‑secondary diploma or equivalent; formal training or certification in cosmetology/beauty, retail management or a related field preferred.

Performance‑based bonus opportunities; competitive employee benefits program; robust learning and development initiatives.

Sephora fosters a fast‑paced, inclusive environment where curiosity, creativity and client obsession are encouraged. The brand prioritizes continuous learning, innovation in services and cross‑functional collaboration, reflecting its position within the LVMH luxury group.