Sephora Senior Manager, Retail Communications

Sephora, a leading beauty retailer, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) group, known for its luxury brands and global presence. Sephora Canada is committed to fostering an inclusive and empowering environment, celebrating diversity and innovation while offering endless career opportunities within the expansive LVMH network.

1. Define and lead the retail communications strategy in partnership with the Director, Workforce Planning & Retail Communications, ensuring alignment with business priorities and brand voice.
2. Oversee end-to-end retail communications workflows, ensuring clarity, accuracy, and consistency from content development to execution.
3. Manage the retail communication and task management platform, optimizing task assignment, messaging, and reporting.
4. Lead and develop the Retail Communications team, ensuring accountability and high-quality content delivery.
5. Collaborate with regional leaders and store managers to facilitate effective two-way communication.
6. Design engaging storytelling to bring strategy to life and deliver through effective channels.
7. Drive cross-functional engagement and culture-building initiatives, including Town Halls and Retail Conferences.
8. Lead change and crisis communications, ensuring clarity and alignment during times of change.
9. Embed a continuous improvement mindset, identifying gaps and opportunities in processes and content.
10. Manage reporting, analytics, and insights, translating data into actionable recommendations.
11. Oversee internal administrative operations, ensuring timely and effective support to stores.
12. Coach and mentor team members, supporting career development and engagement.

1. 5+ years of experience in leading retail or field communications in a corporate environment.
2. 3+ years of people leadership experience with a proven ability to develop high-performing teams.

1. Exceptional communication and storytelling skills across written, verbal, and presentation formats.
2. Strong editing and copy-editing expertise with a focus on clarity and consistency.
3. Advanced proficiency in Microsoft Office and working knowledge of Adobe Acrobat.
4. Strong analytical mindset with the ability to interpret data and adjust strategies.
5. Excellent organizational and time-management skills in a high-volume environment.

5+ years in retail or field communications leadership, with 3+ years in people management.

Compensation ranges between CAD$126,400.00 - CAD$141,000.00, plus bonus and RRSP matching.

Comprehensive healthcare plans, Well-Being@Sephora program, hybrid work schedule, vacation and flex days, maternity/paternity leave, 30% merchandise discount, and access to LVMH brand discounts.

Sephora Canada is dedicated to creating an inclusive, diverse, and empowering workplace where every individual can thrive. The company values innovation, collaboration, and a commitment to excellence, fostering a culture where employees feel seen, valued, and empowered.