Sephora Sales and Service Leader

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. The brand operates globally and is part of the LVMH group, offering dynamic retail environments and a strong focus on innovation, client experience and talent development.

1. Lead by example to inspire and motivate the in-store team, ensuring high standards of client service and brand representation.
2. Coach, develop and provide ongoing feedback to team members to elevate sales performance and product expertise.
3. Drive store performance through proactive client engagement, personalized recommendations and demonstrating expert product knowledge.
4. Manage daily store operations including inventory handling, visual merchandising and maintaining store standards.
5. Support onboarding and continuous learning initiatives including service excellence, loyalty program execution and brand training.
6. Promote an inclusive, collaborative team culture and uphold company policies to ensure a safe, enjoyable shopping experience.
7. Maintain flexible availability and reliable attendance to cover peak retail hours, including nights, weekends and holidays.

1. Minimum 2 years of leadership experience in retail, hospitality or a service environment.
2. Proven ability to coach and motivate teams to achieve sales and service goals.
3. Demonstrated sales acumen and strong client-service orientation.
4. Excellent verbal communication and interpersonal skills.
5. Comfortable working in a fast-paced, dynamic retail environment and quick to learn product information.
6. Ability to meet physical demands of the role, including lifting and carrying up to 50 pounds.
7. Availability to work 30–40 hours per week and during peak retail periods (nights, weekends, holidays).

1. Client engagement
2. Product knowledge and recommendations
3. Coaching and staff development
4. Visual merchandising
5. Inventory management
6. Loyalty program execution
7. Sales driving and conversion techniques

Minimum 2 years of leadership experience in a retail, hospitality or service setting with a track record of coaching teams and achieving sales targets.

High school diploma or equivalent; some college coursework or retail management training preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, inclusive retail culture that values diversity, continuous learning and mentorship. The environment emphasizes high-performance client service and career development within a globally recognized beauty brand.