Sephora Sales and Service Leader

Sephora is a leading global beauty retailer and part of the LVMH group. Renowned for a broad portfolio of prestige and emerging brands, Sephora is recognized for its retail innovation, comprehensive training programs, and an emphasis on client experience and product expertise.

1. Lead by example to inspire and coach the store team to deliver exceptional client service and meet sales targets.
2. Drive sales performance through proactive client engagement, personalized product recommendations, and mastery of brand assortments.
3. Provide continual coaching, feedback, and development to elevate team capabilities and support career progression.
4. Support onboarding and in-store learning initiatives, including service excellence, loyalty program enrollment, and product training.
5. Oversee daily store operations including inventory management, visual merchandising, and maintaining Sephora standards and compliance.
6. Promote an inclusive, collaborative culture where teammates feel empowered and accountable.
7. Maintain punctuality and reliability; ensure coverage during peak retail hours, including nights, weekends and holidays.

1. Minimum 2 years leadership experience in a retail, hospitality, or service environment; 3+ years preferred.
2. Proven ability to coach, motivate, and develop front-line teams to achieve measurable goals.
3. Demonstrated excellence in sales, client service, and building long-term client relationships.
4. Strong verbal communication and interpersonal skills; comfortable presenting product knowledge to clients and teams.
5. Ability to work a flexible schedule including nights, weekends, and holidays; reliable attendance.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement and relationship building
2. Coaching and team development
3. Product knowledge and beauty consultation
4. Visual merchandising
5. Inventory control and loss prevention
6. Strong verbal communication
7. Time management and adaptability
8. Ability to lift and carry up to 50 pounds

At least 2 years of supervisory or leadership experience in retail, hospitality, or a client-facing service environment; 3 years preferred, with a track record of meeting sales targets and developing team members.

High school diploma or equivalent; coursework or certification in retail, beauty, or business is a plus.

Comprehensive healthcare and wellbeing benefits offered based on eligibility.

Sephora cultivates an inclusive, high-energy retail environment that values diversity, continuous learning, and client-first service. The brand emphasizes professional development through training programs and encourages creativity, collaboration, and a commitment to beauty innovation.