Sephora Sales and Service Leader

Sephora is a leading global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand combines an entrepreneurial retail culture with rigorous standards for client experience, diversity and innovation across omnichannel operations.

1. Lead and inspire store team members by modelling exceptional client service and a client-first mindset.
2. Coach, develop and provide ongoing feedback to associates to elevate individual and team performance and achieve sales targets.
3. Drive sales through expert product knowledge, personalized recommendations and proactive client engagement.
4. Oversee daily store operations including inventory tasks, visual merchandising, adherence to store standards and execution of brand initiatives.
5. Support onboarding and continuous learning focused on service excellence, loyalty programs and product training.
6. Foster an inclusive, collaborative culture that prioritizes safety, respect and a positive shopping experience.
7. Maintain reliable scheduling and availability during peak retail hours (nights, weekends, holidays).

1. Minimum 3 years of leadership experience in retail, hospitality or a customer-service environment.
2. Proven ability to coach and develop teams to meet or exceed sales and service goals.
3. Strong client service orientation with demonstrable sales performance.
4. Excellent verbal communication and interpersonal skills.
5. Comfortable working in a fast-paced, dynamic retail environment and a quick learner of product knowledge and initiatives.
6. Physically able to lift and carry up to 50 pounds.
7. Availability for full-time scheduling (30–40 hours per week), including nights, weekends and holidays.

1. Team coaching and leadership
2. Client engagement and consultative selling
3. Product knowledge and beauty consultation
4. Visual merchandising
5. Inventory management
6. Loyalty program execution

Minimum 3 years of leadership experience in retail, hospitality or service environments with a proven track record of coaching teams and driving sales results.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, beauty-centric workplace that values creativity, inclusivity and continuous learning. As part of the LVMH portfolio, the brand blends entrepreneurial retail energy with rigorous professional development and a commitment to diverse, client-focused teams.