Sephora Sales and Service Leader

Sephora is a global beauty retailer offering a curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand is known for its fast-paced retail environments, emphasis on product expertise and strong investment in employee training and development.

1. Lead and inspire the store team by modelling exceptional client service and retail behaviours.
2. Coach and develop team members through onboarding, product training, and ongoing performance feedback.
3. Drive sales performance through expert product knowledge, personalized client recommendations, and loyalty program activation.
4. Manage daily store operations including inventory tasks, visual merchandising standards, and loss-prevention practices.
5. Support scheduling and staffing to meet operational needs; ensure punctuality and reliable attendance across the team.
6. Promote an inclusive, collaborative culture that upholds company policies and delivers a safe, enjoyable shopping experience.

1. Minimum 2–3 years of leadership experience in retail, hospitality, or a customer service environment.
2. Proven ability to coach, motivate and develop a team to meet sales and service objectives.
3. Strong sales acumen and demonstrated client engagement skills.
4. Excellent verbal communication and interpersonal skills.
5. Availability to work a flexible retail schedule including nights, weekends and holidays.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement
2. Product knowledge
3. Coaching and development
4. Sales and conversion
5. Visual merchandising
6. Inventory management
7. Loyalty programs
8. Communication

Minimum 2–3 years of leadership experience in retail, hospitality or service with a demonstrated track record of coaching teams to achieve sales and customer service targets.

Comprehensive healthcare and wellbeing benefits based on eligibility.

Sephora fosters a dynamic, beauty‑centric workplace that values diversity, creativity and continuous learning. The environment rewards product expertise and client‑first service, with an emphasis on inclusive teams and professional development within the LVMH family.