Sephora Sales and Service Leader

Sephora is a leading global beauty retailer known for a broad assortment of prestige and exclusive brands, omnichannel innovation, and passionate customer experiences. As part of the LVMH group, Sephora emphasizes rigorous retail standards, product expertise, and career development within a fast-paced, highly visible retail environment.

1. Lead and inspire the store team by example to deliver exceptional client experiences and achieve sales targets.
2. Coach, mentor and develop team members through ongoing feedback, training and performance management.
3. Drive sales performance via expert product knowledge, personalised client recommendations and loyalty programme engagement.
4. Support onboarding and continuous learning across service excellence, product expertise and brand initiatives.
5. Oversee daily store operations including inventory control, visual merchandising and maintenance of Sephora standards.
6. Foster an inclusive, collaborative culture that encourages openness and teamwork.
7. Ensure adherence to company policies and contribute to a safe, enjoyable shopping environment.
8. Maintain flexible availability to cover peak retail hours (nights, weekends and holidays) and meet scheduled weekly hours (30–40 hrs/week).

1. Minimum 2 years of leadership experience in retail, hospitality, or a service environment; 3+ years preferred.
2. Proven ability to coach teams to achieve sales and service objectives.
3. Strong sales orientation with demonstrated client service skills and product knowledge.
4. Excellent verbal communication and interpersonal skills.
5. Comfortable working in a fast-paced, dynamic retail environment; quick to learn and share product information.
6. Physically able to lift and carry up to 50 pounds.
7. Punctual and reliable with consistent attendance.

1. Client engagement
2. Product expertise
3. Coaching and development
4. Service excellence
5. Loyalty programs
6. Visual merchandising
7. Inventory management
8. Operational execution

Minimum 2 years of supervisory or leadership experience within retail, hospitality or customer-facing services, with a track record of coaching teams to meet sales goals and delivering high-quality client experiences in a fast-paced store environment. Experience with onboarding and training staff, visual merchandising, and basic inventory procedures is required.

High school diploma or equivalent required; coursework or degree in business, retail management, or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive beauty community that values diversity, creativity and continuous learning. The workplace is fast-paced and customer-centric, with strong emphasis on team development, product education and delivering elevated retail experiences under the LVMH luxury retail standards.