Sephora Sales and Service Leader

Sephora is a global beauty retailer renowned for its curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH Group, Sephora blends luxury retailing with a strong focus on innovation, product education and client experience across its brick-and-mortar stores and digital channels.

1. Lead by example to inspire and coach a sales team to deliver exceptional client experiences and meet store sales goals.
2. Drive client engagement through expert product knowledge, personalized recommendations, and promotion of loyalty programs.
3. Provide regular feedback, development and training to elevate team performance and support onboarding of new hires.
4. Support day-to-day store operations including inventory control, visual merchandising, and adherence to store standards and company policies.
5. Foster an inclusive, collaborative environment that promotes teamwork and a customer‑first culture.

1. Minimum 2 years of leadership experience in retail, hospitality, or service; 3+ years preferred.
2. Proven ability to coach, motivate and develop sales teams to achieve measurable results.
3. Strong sales acumen and demonstrable client service skills with excellent communication and interpersonal abilities.
4. Comfortable working in a fast‑paced retail environment and quick to learn and disseminate product knowledge and training.
5. Flexible availability to work peak retail hours including nights, weekends and holidays; punctuality and consistent attendance required.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement
2. Team coaching and development
3. Product knowledge and brand expertise
4. Visual merchandising
5. Inventory management
6. Loyalty program execution
7. Exceptional communication and interpersonal skills
8. Retail sales and service

Minimum 2 years of leadership experience in a retail, hospitality, or service environment; 3+ years preferred. Demonstrated track record of coaching teams to achieve sales and service targets.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora emphasizes inclusivity, continuous learning and a client‑centric mindset. The workplace is fast‑paced and collaborative, with strong emphasis on product education, diversity and professional development within a luxury retail environment.