Sephora Sales and Service Leader

Sephora is a global beauty retailer and part of the LVMH family of brands. The company is known for a broad assortment of prestige cosmetics, skincare and fragrance, and emphasizes innovation, education and a highly experiential retail environment. As an employer, Sephora invests in frontline training, diversity and inclusion initiatives, and career pathways across store and corporate roles.

1. Lead by example to drive store sales performance through exceptional client engagement and expert product recommendations.
2. Coach, develop and motivate sales floor team members to meet individual and store targets, fostering continuous learning and career growth.
3. Support onboarding, training and product education initiatives to maintain high levels of product knowledge and service standards.
4. Oversee daily store operations including inventory control, stock replenishment, visual merchandising and compliance with company policies.
5. Ensure a safe, inclusive and customer‑centric shopping environment that upholds Sephora’s brand standards and loyalty-program execution.

1. Minimum 2 years of leadership experience in retail, hospitality, or service; 3+ years preferred.
2. Proven ability to coach teams, drive sales results and deliver superior client service.
3. Strong communication and interpersonal skills with a client-first mindset.
4. Comfortable working a flexible schedule including nights, weekends and holidays; able to meet full‑time shift requirements (30–40 hours/week).
5. Physically able to lift and carry up to 50 pounds.

1. Coaching and team development
2. Client engagement and relationship building
3. Sales performance management
4. Product knowledge and beauty consultation
5. Visual merchandising
6. Inventory management
7. Excellent verbal communication

Minimum 2 years of leadership experience in a retail, hospitality, or service environment with a demonstrable record of coaching teams to achieve sales and service goals; experience in fast‑paced, customer‑facing retail preferred (3+ years preferred).

High school diploma or equivalent required; college coursework or certification in business, merchandising, hospitality or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, beauty‑centric culture that prioritizes employee development, curiosity and client experience. The brand values diversity, ongoing learning and collaboration across teams, creating a fast‑paced yet supportive retail environment.