Sephora Sales and Service Leader

Sephora is a leading global beauty retailer and a member of the LVMH group, known for an expansive portfolio of prestige brands and an omnichannel retail model. The company emphasizes product innovation, education, and an inclusive client experience, operating high-energy stores where beauty expertise and commercial rigor intersect.

1. Lead and inspire the store team by modelling exceptional client service and high professional standards.
2. Coach, mentor and develop team members to improve product knowledge, customer engagement and sales performance.
3. Drive store sales and KPIs through expert clienteling, personalized recommendations and experiential retailing.
4. Support onboarding and continuous learning initiatives, delivering training on product, service protocols and loyalty programs.
5. Execute daily store operations including visual merchandising, inventory tasks and maintaining store standards.
6. Promote an inclusive, collaborative culture and ensure compliance with company policies to deliver a safe and enjoyable shopping experience.
7. Maintain reliable availability for scheduled shifts during peak retail hours (nights, weekends, holidays).

1. Minimum 3 years of leadership experience in retail, hospitality or a client-facing service environment.
2. Proven ability to coach and motivate teams to meet sales objectives and deliver excellent client experiences.
3. Strong sales acumen and demonstrable client engagement skills.
4. Excellent verbal communication and interpersonal skills.
5. Comfortable working in a fast-paced, dynamic retail setting and quick to learn product knowledge and brand initiatives.
6. Physically able to lift and carry up to 50 pounds; punctual with consistent attendance.

1. Coaching
2. Team leadership
3. Client engagement
4. Product knowledge
5. Visual merchandising
6. Inventory management
7. Onboarding and training

Minimum three years of supervisory or leadership experience in retail, hospitality, or a service-oriented business, with a track record of coaching teams to achieve sales targets and deliver elevated client service.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, education-driven retail culture that prizes diversity, creativity and client-first service. Employees are encouraged to develop product expertise and leadership skills within an inclusive environment that emphasizes mentorship and continuous learning.