Sephora Sales and Service Leader

Sephora is a global prestige beauty retailer and a member of the LVMH group, recognized for its broad assortment of cosmetics, skincare and fragrance brands. The company emphasizes immersive retail experiences, ongoing learning and inclusive customer service, offering career pathways across store operations, merchandising and corporate functions.

1. Lead by example to inspire and motivate the sales team, driving a high-performance, client-first culture.
2. Coach and develop direct reports through regular feedback, training and performance management to meet sales and service goals.
3. Deliver exceptional client engagement by providing expert product recommendations and elevating the in-store customer experience.
4. Support onboarding and continuous learning initiatives, including product education, loyalty program enrollment and brand activations.
5. Manage daily store operations including inventory handling, visual merchandising and maintaining Sephora store standards.
6. Promote inclusivity and teamwork to ensure an open, respectful and empowering work environment.
7. Ensure compliance with company policies and contribute to a safe and enjoyable shopping experience for clients and employees.
8. Maintain reliable attendance and flexible availability to cover peak retail hours, nights, weekends and holidays.

1. Minimum 2–3 years of leadership experience in retail, hospitality, or a service environment.
2. Demonstrated ability to coach, develop and motivate teams to achieve sales targets and deliver outstanding service.
3. Proven sales aptitude with strong client-service orientation and the ability to make personalized product recommendations.
4. Excellent verbal communication and interpersonal skills; comfortable in a fast-paced, dynamic environment.
5. Quick learner with a capacity to absorb and share product knowledge and participate in ongoing training.
6. Ability to lift and carry up to 50 pounds and perform typical retail physical tasks.
7. Availability to work 30–40 hours per week, including nights, weekends and holidays as required.

1. Team leadership and coaching
2. Client service and sales conversion
3. Product knowledge and product education
4. Performance management and goal setting
5. Visual merchandising and store standards
6. Inventory control and operational execution
7. Strong communication and interpersonal skills
8. Flexible scheduling and reliability
9. Physical stamina (able to lift up to 50 pounds)

Minimum 2–3 years of leadership experience in a retail, hospitality or service environment with a proven track record of coaching teams and achieving sales objectives.

High school diploma or equivalent required; postsecondary coursework or a degree in business, retail management, hospitality or a related field preferred.

Comprehensive healthcare and wellbeing benefits based on eligibility.

Sephora cultivates an inclusive, fast-paced retail culture centered on beauty expertise, continuous learning and diversity. Employees are encouraged to develop professionally through coaching and internal training while contributing to a client-centric environment.